Realms Issues 04/14/08

We are currently awaiting more information regarding the current realm outages, though information should be available soon. For now, I will be consolidating several threads here to help reduce forum 'clutter'.

If your realm is still experiencing issues past 12:00PM Pacific Time, please simply state your realm in a post here.

Thank you for the information guys, please keep it coming.

As this is intended to be a thread for compiling information, it would be best to keep commentary to a minimum.

I know a number of you are rather unhappy. If you have any recommendations regarding potential compensation, please direct them to our Suggestions forum.

I will continue compiling information, and with luck I'll have something for you soon.

Q u o t e:


Can we get an update please? :)

If I had something substantial, I'd provide it. Right now I'm waiting for information - sorry I don't have something more to add at the moment =/.

Nethaera's got a thread here providing updates as they come in as well guys:

http://forums.worldofwarcraft.com/thread.html?topicId=5835558335&sid=1

Q u o t e:
Update 1:40 PM PDT- [timestamp]

The issues affecting the following realms have been resolved and are now available for play . Thank you for your patience and we'll see you in game!

Agamaggan
Alexstrasza
Alleria
Azshara
Baelgun
Balnazzar
Blackhand
Cho'gall
Dark Iron
Destromath
Dethecus
Detheroc
Emerald Dream
Garona
Gorgonnash
Greymane
Gul'dan
Hellscream
Illidan
Kael'thas
Kalecgos
Kirin Tor
Lightninghoof
Maelstrom
Malfurion
Moonrunner
Nazjatar
Ravencrest
Sargeras
Spinebreaker
Staghelm
Stormreaver
Twisting Nether
Ursin
Whisperwind
Wildhammer

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Update 1:00 PM PDT- The issues affecting the following realms have been resolved and are now available for play except for Ursin which we anticipate having available by 1:45 PM PDT. Thank you for your patience and we'll see you in game!

Agamaggan
Alexstrasza
Alleria
Azshara
Baelgun
Balnazzar
Blackhand
Cho'gall
Dark Iron
Destromath
Dethecus
Detheroc
Emerald Dream
Garona
Gorgonnash
Greymane
Gul'dan
Hellscream
Illidan
Kael'thas
Kalecgos
Kirin Tor
Lightninghoof
Maelstrom
Malfurion
Moonrunner
Nazjatar
Ravencrest
Sargeras
Spinebreaker
Staghelm
Stormreaver
Twisting Nether
Whisperwind
Wildhammer

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Update 11:30 AM PDT- We are currently working to resolve the current issues affecting select realms. All affected realms are expected to be available for play at approximately 1:00 PM PDT. We will provide further updates as necessary and appreciate your patience.

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Update 11:00 AM PDT- We are continuing to work on resolving this issue and will provide a new update in approximately 20 minutes.

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Update 10:00 AM PDT- We are still working to resolve the issue affecting select realms and expect to miss our current ETA of 10:30 AM PDT. We will provide a new update at 11:00 AM PDT.

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Update 9:20 AM PDT- We have located the issue affecting the listed realms and are working to resolve this issue. All affected realms are expected to be available for play at 10:30 AM PDT. We will provide further updates as necessary.

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*Update 9:00 AM PDT- We are continuing to work on investigating the issues with the currently unavailable realms and will provide another update at 10:00 AM PDT. We appreciate your patience.

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7:50 AM PDT- The following realms are currently unavailable and are being worked on. We do not have an ETA at this time, but will provide an update in one hour.

Agamaggan
Alexstrasza
Alleria
Azshara
Baelgun
Balnazzar
Blackhand
Cho'gall
Dark Iron
Destromath
Dethecus
Detheroc
Emerald Dream
Garona
Gorgonnash
Greymane
Gul'dan
Hellscream
Illidan
Kael'thas
Kalecgos
Kirin Tor
Lightninghoof
Maelstrom
Malfurion
Moonrunner
Nazjatar
Ravencrest
Sargeras
Spinebreaker
Staghelm
Stormreaver
Twisting Nether
Ursin
Whisperwind
Wildhammer

I'm currently seeking information guys. There was an issue with a room full of horrifying tarantulas, a giant rock and some spike traps, but I will not be deterred.

Greetings all,

As an update, our technicans believe they have found the core issue with the Ruin and Vindication Battlgroup and are working to resolve it. I will provide what updates that I can.

Ah, Bornak has posted an update (including a new ETA), on General:

http://forums.worldofwarcraft.com/thread.html?topicId=5835558524&sid=1

Q u o t e:

Update

We are continuing to work on the hardware issues that are affecting these realms. Our current estimate is they will be available for play at approximately 5:00PM PDT.

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We are currently experiencing a hardware issue that is affecting the following realms. We are working on resolving this as quickly as possible and expect the realms to be playable by approximately 3:00PM PDT.

Aggramar
Argent Dawn
Arthas
Azgalor
Bleeding Hollow
Bloodhoof
Burning Blade
Burning Legion
Durotan
Earthen Ring
Elune
Eonar
Eredar
Gilneas
Gorefiend
Kargath
Laughing Skull
Lightning's Blade
Llane
Lothar
Madoran
Magtheridon
Malygos
Mannoroth
Medivh
Shadowmoon
Shattered Hand
Skullcrusher
Stormrage
Thunderhorn
Thunderlord
Trollbane
Warsong
Zul'jin

Bornak: Dr. Mal. Again we see there is nothing you can post on which I cannot update.

Q u o t e:
Where do I submit my resume?

I am a better network engineer than anyone you currently have working.

My company runs multi-million dollar hospital databases.. downtime like this would kill people.

Fire the guy who runs your DataCenter and hire me.

I am not cheap, but I am damn good.

www.blizzard.com/jobopp

Guys? This thread is for dissemination of information.

Please keep things civil.

Q u o t e:
fixed.

;)

Heh, yeah =P. Type something often enough and you typo whole sentences.

Q u o t e:


You were quoting me, idiot.

And great canned response. I don't want to take my money elsewhere. I want the corporation to be responsible and reimburse its subscribers for undelivered goods. If they don't have their act together, that's fine. But stop pretending that being massively successful makes it excusable. It doesn't. In fact, it does the opposite.

First, I understand your position. If you desire compensation, please create a post on our Suggestion forum detailing your experience and requesting some kind of compensation.

Second, all that is stipulated in the Terms of Use is access to the realms, and their status is not guaranteed. There are other realms, and it is still possible to play World of Warcraft during this period.

Do I believe that you should have access to your preferred character? Yes, absolutely. The sooner, and the smoother, the better. Are we in breach of our contractual obligations? The answer to that question is no.

I am not in a position to otherwise comment on compensation, but I share the hope that this issue is resolved swiftly.

Regardless, there are other threads regarding the other aspects of this situation that are currently active. For now, I'd like to refocus this thread exclusively on providing information as it becomes available.

Q u o t e:


I'll make this my last post in this thread.

Thank you for the response, and I appreciate the sentiment. It was not my purpose to create problems, but instead to state my dissatisfaction with customer services. This being the forum for customer services, I posted here. I don't think it's a suggestion. Suggestions are positive. I have a problem.

I'm trying to be honest and reasonable, and I will do as you advise.

I appreciate that. Such requests are taken under advisement and reviewed for some period of time. You may wish to check the Account Management page periodically as any compensation will likely simply appear there in your billing information as days credited.

Q u o t e:

Since they were "Fixing" the servers all day, will there still be a tuesday maintenance? Just wondering if they got everything up to par, or do they still need 8 hours ON TUESDAY?

Well, in all likelihood yes. The issues that are being investigated and worked on now have little or nothing to do with the processes and repairs that are run during a maintenance period.

I realize that may not be the answer you were hoping for, but I'd rather provide the most accurate information I have available.

For those that were reporting realm outages outside of Ruin, are you still experiencing these issues, or were they temporary in nature?

Update: Ruin should be coming up now.

If you are still experiencing issues, please let me know.

Q u o t e:


...and Vindication?

Vindication should be stabilizing now as well.

Q u o t e:




Thats pretty sad and inefficient.

*frown*

Really? I'm surprised that you think so. To draw a parallel: If you are working on a vehicle's brakes, you simply aren't in a position tune the engine at the same time. The processes are incompatible.

Such is the case here as well.

Another updated from Bornak:

http://forums.worldofwarcraft.com/thread.html?topicId=5835558524&postId=58350250958&sid=1#0

Q u o t e:
Update

All realms are now online and playable. Thank you for your patience.

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We are continuing to work on the hardware issues that are affecting these realms. Our current estimate is they will be available for play at approximately 5:00PM PDT.

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We are currently experiencing a hardware issue that is affecting the following realms. We are working on resolving this as quickly as possible and expect the realms to be playable by approximately 3:00PM PDT.

Aggramar
Argent Dawn
Arthas
Azgalor
Bleeding Hollow
Bloodhoof
Burning Blade
Burning Legion
Durotan
Earthen Ring
Elune
Eonar
Eredar
Gilneas
Gorefiend
Kargath
Laughing Skull
Lightning's Blade
Llane
Lothar
Madoran
Magtheridon
Malygos
Mannoroth
Medivh
Shadowmoon
Shattered Hand
Skullcrusher
Stormrage
Thunderhorn
Thunderlord
Trollbane
Warsong
Zul'jin

Q u o t e:
Deathwing just crashed as my guild was ~30seconds into the Kalecgos fight. Now, all of our mains are stuck in the instance.
We attempt to load in, get a full blue bar, and then knocked back to the character select screen with the error "No instance servers available." We are not getting fully disconnected.

The exact same thing happened a few weeks ago. That time, our mains were stuck in "nowhereville" for almost 24 hours.

/cry

I'm terribly sorry to hear that =(. Please have those that are stuck submit in-game petitions using the 'stuck' category with a brief explanation of the situation. Hopefully, we'll be able get you all back on your feet quickly.