#0 - Nov. 1, 2007, 6:31 p.m.
First, some history:
[2 years ago]
http://play.tm/story/6445
[1 year ago]
http://www.gamespot.com/pc/rpg/worldofwarcraft/news.html?sid=6153703
http://forum.zensupport.co.uk/thread/28343.aspx
http://www.wowdaily.info/a.asp?a=2014028
[our days]
http://forums.wow-europe.com/thread.html?topicId=1016193526&sid=1&pageNo=1
http://forums.worldofwarcraft.com/thread.html?topicId=2518911648&sid=1
Now answers (a bit different situation but actually same):
http://wow.incgamers.com/forums/showthread.php?threadid=376004
---repost here---
...
Blizzard have not been able to provide, as yet, any reassurances that they know what the problem is or when they are going to have it fixed. They have simply acknowledged that they know about the problem and that they are working on it.
The extent of their service runs to the usual, template, requests to send tracert logs to their technical service dept, either through the forums (currently dead) or via email (most likely clogged). This is of absolutely no use whatsoever, there is absolutely no correlation between the problems with Battlegroup 3 and the route over the internet there. I have done tracert to other servers in different BG clusters and they all look roughly the same. The current theory is that there is a problem with return packets being lost, our tracert logs will not show any of that because we cannot get deep enough into the Telia network. Also a packet lost is a packet lost, tracert does not provide any information as to whether or not the ping or its ack packet was lost.
So much for the technical disasters. These are only important because they are the cause of a situation which is fast becoming intolerable for those suffering it.
Many guilds have been losing days of raiding and PvP.
Their members are starting to ask questions about whether or not they should simply cough up the Paid Transfer Fee and move to a server in a different Battlegroup.
A feeling of general hopeless and laissez-faire is descending on players, why bother turning up when you only spend an evening relogging or wiping...
Of course any mass migration may cause the very breakdown in their new Battleground that they are trying to flee from in Battleground 3. So moving is simply too risky to seriously consider and why should people have to pay extra in order to guarantee themselves a service they already pay enough for.
So what can we do about this?
In a word, nothing.
We can follow their advice about deleting directories and mods, posting tracert logs. We can post about the problems but those Threads invariably get locked and/or deleted.
We can threaten to withdraw our subscription. They don't really care.
Blizzard are already losing players because of this and other problems, they are not going to move any faster.
Nothing and I mean nothing that we try is going to have any positive effect on the resolution of this. We are completely at the mercy of Blizzard and Telia here.
The situation in Europe, in particular with Battlegroup 3, is indicative of Blizzard's inability to provide us with both a reasonable standard of service and a Customer Care system which shows it does. There hasn't even been any kind of hint that those affected will be getting free days. Mind you, that would not be a trivial sum of money, currently Battlegroup 3 has been crippled for 9 days now and there is no end in sight.
I can only urge those of us who have been affected by this blight to demonstrate patience, keep the faith and never give up hope that things get sorted out soon. I for one feel that I have little other choice in the matter.
---end of repost---
Conclusion:
1) Telia (EU realms servers host provider) can not provide enough broadband to let all players play
2) Blizzard or Telia assigned certain priorities to IP groups, thats why TrafficCompressor helps (another IP group). Therefore tunnelling via some external tunnelers should help too (not tested).
3) Blizzard "buying time" asking players to do tracing, reseting and other useless actions. They already know how to fix problem but not doing it because have not enough motivation (not enough profit).
What we can do:
1) Continue poking Blizzard support in hope they will poke Telia support.
2) Escalate problem to mass media.
What blizzard can do:
1) Make subscription cost different for different groups, thus regulation number of players.
2) Upgrade Telia contracts so they provide more broadband and number of connections.
3) It's up to you Blizz.
p.s.: I know they don't care, but Blizz support really bad :)
reference: http://forums.wow-europe.com/thread.html?topicId=1152646338&sid=1&pageNo=17
post #329
