Support Times?

Please see source post at http://eu.battle.net/forums/en/wow/topic/17613552602 for detail.

Hello Imdur,

27/09/2016 09:46Posted by Imdur

Can I please ask what is going on with the support times at the moment I've waited up to 5 days for one ticket to be answered and my current ticket is on 1 Day

You can read more about the current response times for tickets here.

27/09/2016 09:46Posted by Imdur

I never normally contact you but when I do I expect a timely response, especially as you've removed phone support and trying to find your live chat well good luck!

We haven't removed phone support, we changed how phone support works, which is different; instead of having you call us, we call you. You can read about this change here.

Both Live Chat and Phone Callback services will be available to use if the issue you're contacting us about is something we can help with via those channels, and of course, if it's within the opening hours. For everything else, our ticket service is available 24/7/365.

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27/09/2016 10:13Posted by Onubunu

so basically you removed phone support.

If you read the blog I linked above you'll see we haven't.

_________________________________________________________
How's my driving? Let me know! https://www.surveymonkey.com/s/Hagut

As this topic has derailed quite a bit, I'm locking it. All of Imdur's concerns have been address, so there's nothing else to add here.

_________________________________________________________
How's my driving? Let me know! https://www.surveymonkey.com/s/Hagut