Regional FlagSo cheating is allowed in PvP?Source
Customer Service
Target Source
#25 - 2011/04/15 04:04:00 PM
No, cheating is not allowed in PvP.

You're frustrated that cheating still happens despite the fact that you've reported players, and so you've posted here on the forums to vent that anger. I get it. I understand it. However, the problem is that your post implies we don't care and don't take action, when in reality nothing could be further from the truth.

We hate it just as much as you. Actually, we probably hate it more than you. The game that we have worked so hard to create and maintain is being taken advantage of, the rules we put in place broken and ignored, and we won't stand for that.

We invest a great deal of time and effort into taking action against exploitative users. That said, it's important that you understand our actions won't always be apparent because we purposefully don't publicise or discuss what we're doing. Over the years we've found that working behind the scenes is much, much more effective.

So what can you do to help? Keep opening tickets and keep reporting these players. It might seem like it doesn't have much effect but it really does, and we truly appreciate the time you take to contact us.