#60 - Jan. 10, 2012, 4:20 p.m.
Unfortunately, you cannot pursue this for your friend, they must do it.
They need to open a PETITION, each and every time this individual contacts them - especially if they are creating alts to circumvent an /ignore - and she needs to keep them on /ignore. State every time that it is ongoing.
If she's using the Report Spam/Player option, that may be part of the issue - those are treated entirely different and are more suited to reporting accounts advertising gold and such.
I'll be locking this now, there really isn't a lot more to add.
Best of luck to you and your friend.