#1 - Aug. 29, 2013, 2:26 p.m.
29/08/2013 16:16Posted by Wromthrax- Major subscriber drop
29/08/2013 16:16Posted by Wromthrax- More items in online store than ever including XP boosts and who knows what else (you want more money)
29/08/2013 16:16Posted by Wromthrax- There is no major patch or change to the game happening at the moment that would cause high number of support requests (no reason for ticket queue)
29/08/2013 16:16Posted by Wromthrax- You have modified the support system in game, when you want to open a ticket you can't do it like before, you have to click through options out of which 80% simply redirect you to a FAQ, to be able to write a ticket and talk to a person you have to lie and click "I have another question" always (less staff)
29/08/2013 16:16Posted by Wromthrax- Quality of customer support has dropped significantly over last few years, I remember the times when GMs used to make jokes and say goodbyes with a funny remark, this is now very rarely a case, why? Well they simply don't have time for it it seems, to many tickets to solve and very little people with job to do it (less staff)