Regional FlagCharacter not found/A character with that name existsSource
Target Source
#1 - 2013/08/08 07:57:00 AM
Is anyone getting this a lot recently when trying to log in ?

At first it was just the "a character with that name already exists" message, and when trying a 2nd time I always managed to log in.

However I've now been actually unable to log in on a number of occasions recently because it comes up with the message "character not found" when the character being loaded is at around 90%

Customer Service
Target Source
#5 - 2013/08/08 10:20:00 AM

Can you please try the following:

1. Go to
2. Note down your IP-address
3. Unplug the landline cable from your router for a couple minutes
4. Connect it again and verify you can access the Internet
5. Access the again and verify that IP-address has changed
6. Try and access World of Warcraft if you have a new IP-address