#39 - May 28, 2013, 10:17 p.m.
Leechjar, I can absolutely understand your frustration with this type of situation.
Please understand that these issues can be fairly complex and may not be quickly or easily resolved.
Simply contacting someone is not generally considered to be a violation of our policies, nor is talking about them, so it is important that we establish a history. One in which the person contacted does not show any engagement with them, where the character is placed on ignore (which is the clearest indication that they do not wish to have contact) and where there is obvious circumvention of that ignore option.
It is also important to have enough information in the ticket so that we are able to do a proper investigation. For instance, the most recent ticket I see contains no character names. "They", is too generalized and does not allow to a proper investigation into the matter.
Again, I can understand the frustration such issues can cause but it is extremely important not to engage. I would recommend that you edit your current ticket to include pertinent information.
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