#1 - March 14, 2013, 7:34 p.m.
I do see your petition, Dyro, but I'm at a loss to know how this makes your character unplayable.
Yes, this does probably need attention, and yes, it may very well be connected to a faction change, but not being able to complete a quest does not make your character unplayable, it may stop your progress in a zone.
Ticket times are far higher at the moment than we'd like, but they are working very hard to get those back down, and indeed over the last 2 days they have dropped considerably.
Any idea if we're going to ever get a reply to my ticket? We'd like the missing drop before our next raid! :(
(Had only 1 epic drop on our 10 man council kill last week.)
I opened a ticket, over four days to respond. Ridiculous.
Orylia, this problem reminds me of a similar problem KFC (Kentucky Fried Chicken) ran into. Their restaurant had major problems in the 70s or 80s that involved response times in their drive thru. What they eventually did was a variation of lean production that allowed them to target exactly what was causing the problem. Are you short staffed, is there a problem with the ticket system that makes it inefficient? What I would suggest to your company is to add more utility to tickets. Give users the option to determine how serious their problem is. Allow them to submit whether it involves a quest, raid drops, glitches or bugs, etc...
Edit: It would allow the appropriate allocation of your human resources, and most likely result in faster response and ultimately a better resolution of problems that require the most attention
If you leave the petition open, yes - but whether it will be within that time frame I cannot say.
The GM denied our petition for extra loot when we only had one epic drop on our 10 man council kill this week. Are you saying they're supposed to give us the extra loot?