#4 - March 13, 2013, 2:35 a.m.
Isn't this a little excessive?
It isn't ideal, but it is what it is. Queue times fluctuate based on the number of tickets that are submit by players. Patch 5.2 is fairly new still and due to that we have experienced a influx of tickets due to questions and issues that arise.
We don't care for the queue times any more than you do but I'm afraid there is no magic solution. Our support staff is working through them as quickly as they can.
Looking at your ticket I'm not entirely certain that a Game Master will be able to help. You are welcome to wait but in most cases, there isn't much can be done except to tell you to try again.