Regional FlagMaintenance downtime NOT matching the schedSource
Target Source
#1 - 2012/11/13 09:06:00 PM
I understand maintenance on the servers is occasionally necessary. Six hours a week seems excessive (especially when other "free" internet services like eBay get by with minutes of downtime per YEAR, and arguably have a greater financial commitment to correctness), but that's a separate issue. We are all paying for this service, but Blizzard needs their occasional downtime to keep it running, fine.

I'm writing to complain about the consistent and repeated INACCURACY of the maintenance schedule. Today's downtime was scheduled for 5AM PST - 11AM PST. In actuality, servers did not go down until 10AM PST (ie one hour before maintenance was scheduled to be DONE), and the maintenance period has been extended twice, currently targeted for 3PM PST. Consequently, the original schedule of 6 hours has slipped to 10 hours, possibly more.

As a paying customer I find this unacceptable. Players and guilds schedule activities and events around maintenance times, expecting the company to honor their uptime commitments. Please do a better job of minimizing downtimes and sticking to posted schedules - it matters.

Community Manager
Target Source
#18 - 2012/11/13 09:31:00 PM
Please help us consolidate discussion regarding this by posting in our sticky thread:

UPDATE: Maintenance has been extended until 3:00pm PST. Thanks again for your continued patience.

It has become necessary to extend today’s regularly scheduled maintenance by approximately two hours. We currently anticipate that realms will become available at 1:00 p.m. PST, though we will revise that estimate if the situation changes.

Thank you for your patience in the meantime.