#14 - Jan. 4, 2012, 6:39 p.m.
I would say it was a coincidence Aithilec and they contacted us during the quieter periods after purchasing something. We do not give preferential treatment to players and look to help everyone as quickly as possible regardless of what they have (or haven't) bought in the Blizzard Store.
As for the original comment, we do not give out free character appearance changes, but depending on which character service they buy, it may allow them to change their appearance as well.