Regional FlagBlizzard doesn't care about customersSource
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Epicfaildude
Target Source
#0 - 2010/06/24 10:08:24 AM
They once said that the customer satisfaction is the most important thing to them. Yeah well, I think when they said customer satisfaction, they meant in a way that the customers keep emptying their pockets.

Everyday I hear about scams and hacks and names which should be changed and insulting among players, etc - and Blizzard does not do as much as warn the players or ban them. And now that I think about it, I guess they do not want to, because if they were to ban at least half of the rule breakers of WOW, they would be left with 30% of the players.

In my opinion, the IP adress which hacked another player's account should be banned, but no, they not only don't do anything, but they do not even let us know their IP adress, so the hackers and gold sellers continue roaming free.

Good job Blizzard! You lost another one! And you better think about your actions or in the end you will not even have enough money to pay your limo gas

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Blue Poster
Target Source
#3 - 2010/06/24 10:18:14 AM
Q u o t e:
They once said that the customer satisfaction is the most important thing to them. Yeah well, I think when they said customer satisfaction, they meant in a way that the customers keep emptying their pockets.
Customer satisfaction is our priority along side providing epic gaming experiences. Without you guys, there is no World of Warcraft, so it would be foolish for us to think any differently.
Q u o t e:
Everyday I hear about scams and hacks and names which should be changed and insulting among players, etc - and Blizzard does not do as much as warn the players or ban them.
In-game scams are dealt with by our Game Master teams, there is no doubt about that.

http://www.wow-europe.com/en/policy/scam.html
http://forums.wow-europe.com/thread.html?topicId=13200295161&sid=1

Account compromises are something we also take very seriously. We not only do all we can to restore account access to the account owner when it has left their control, but we also do all we can to restore all that was lost during said compromise.

http://www.wow-europe.com/en/support/ca-article.html
http://www.wow-europe.com/en/support/hacks.html
http://forums.wow-europe.com/thread.html?topicId=12304393621&sid=1

Regarding names and harassment - by reporting players you are contributing to keeping the game clean and tidy. If you do not report these players then what can we do?

http://www.wow-europe.com/en/policy/namingp1.html
http://www.wow-europe.com/en/policy/harassmentp1.html
http://forums.wow-europe.com/thread.html?topicId=13705571606&sid=1

We'd love to be able to see and hear all, but in a game like World of Warcraft it simply isn't possible.
Q u o t e:
In my opinion, the IP adress which hacked another player's account should be banned, but no, they not only don't do anything, but they do not even let us know their IP adress, so the hackers and gold sellers continue roaming free.
I feel you're shooting in the dark here. We release no information about the actions we take in such incidents, but you're right about one thing, we will never release an IP address to the player base. It would actually be breaking the law. We respect the law.

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Blue Poster
Target Source
#28 - 2010/06/24 11:30:32 AM
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Thank you for the conscientious and prompt blue post response.

The things that really bother me about this game (which I love) and which never seem to be dealt with are:

- Trade spamming gold sellers - please do more to ban these and track their accounts and IP addresses and block them. They obviously ruin the WOW economy but they are also really irritating.
http://www.wow-europe.com/en/info/faq/squelch.html

The Report Spam feature does more than you see on the surface. We appreciate that you've will have already faced the spam in order to be able to report it, but behind the scenes a lot more goes on that makes this tool very, very valuable. Use it, it will help in the long run.
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Ninja looters - Master looters in raids who take items should be banned or at least suspended or at least have their items taken back. Every ticket on this gets the same standard response (something like "we do not interefere in disputes between players") and nothing ever gets done and so it never changes.
Revised Scam Policy: “Ninja Looting”
http://forums.wow-europe.com/thread.html?topicId=13200295161&sid=1
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Vile and offensive language in Trade or elsewhere - more draconian disciplinary action must be taken to get rid of this. I regularly see languages talking about (I will edit this post immediately after posting to delete this language) [deleted] and it makes me sick. Bans or taking away people's gear or resetting their character to level 70 and it will stop.
Report it. Really. I cannot stress that enough.
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This is more of a problem on the Alliance side where there are more kids and dealing with this will help faction balance.
This is a legendary piece of folk lore. It's not true in any way. :)
Q u o t e:
We know that WOW is massive and you don't have the resources to monitor everything. However, you say that you do not release details of what takes place following complaints and so I think there is a perception that nothing takes place. Perhaps a small dissemination of information would be good PR for Blizzard, just to make sure people know that GMs are actually enforcing the rules against the people that break them
Trust that we are taking actions. We're obliged to. If we say we will take action on these cases, we will. We really really will.

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Blue Poster
Target Source
#46 - 2010/06/24 04:16:20 PM
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yes alot of accounts are lost to key loggers and spam mail, but also alot are actually hacked with brute force password attacks.
This is untrue.