Regional FlagWanted: Online Community RepresentativeSource
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Blue Poster
Target Source
#0 - 2010/05/11 05:34:55 PM
Greetings!

We are looking to expand our European English Community Team. Please see below for more details.

Online Community Representative - English

Blizzard Entertainment Europe is seeking an outgoing individual to provide assistance to our English speaking community via the forums and webpage. This is a position for an avid gamer with a strong background in providing top-notch customer service.

An ideal candidate would be creative, self-motivated, conscientious, and detail-oriented, with excellent spoken and written communication skills. This person would be able to offer consistently attentive, high-quality customer service in a fast-paced environment. He or she would also be very familiar with the massively multiplayer online game and real-time strategy genres and game-forum dynamics.

Responsibilities
  • Consistently read and respond to postings in the Blizzard Entertainment forums.
  • Moderation of the Blizzard Entertainment forums.
  • Investigate open subjects with other teams at Blizzard Entertainment.
  • Write and present regular internal forum-feedback reports.
  • Create regular community updates.
  • Participate in fairs and events on request.
  • Other responsibilities, as assigned.
Requirements
  • Excellent written and spoken communication skills in English.
  • Strong interpersonal skills
  • Passion for gaming and in-depth knowledge of Blizzard Entertainment games
  • Strong customer-service skills and a professional attitude
  • Diligence to consistently follow up on open subjects on the forums
  • Proficiency with MS Office or equivalent tools
Pluses
  • Previous community-management and/or forum-moderation experience
  • Previous PR and/or customer-service experience
  • Membership in a Blizzard Entertainment fan site
  • Fluency in another European language
Job Status
Full-time Permanent

Primary Location
Vélizy, Paris, France.

For more information, please check the following page:
https://blizzard.taleo.net/careersection/2/jobdetail.ftl?job=100004F

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Irafiruse
Target Source
#1 - 2010/05/11 05:50:45 PM
Q u o t e:
Other responsibilities, as assigned.


I saw what you did there, don't stress the guy who'll be bringing you the coffee and croissants :P

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Blue Poster
Target Source
#11 - 2010/05/11 08:26:57 PM
Q u o t e:
Can't speak french, so i doubt i could survive there either.
There goes my app.
Speaking French is not a requirement, or else it would have been listed. However, being open to learning at least a bit of French is useful, if not only for courtesy when dealing with the local people. ;-) It can seem a bit daunting at first, but rest assured that if you are passionate enough to want to join our team then you will probably be able to pick up enough French to get by.

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Blue Poster
Target Source
#36 - 2010/05/14 04:22:57 PM
Q u o t e:
Ancilorn was Norwegian wasn't he? I'd love to know what education he has / had when he applied, and how they approached him. :<
I'm English. :]

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Blue Poster
Target Source
#39 - 2010/05/14 05:21:53 PM
Q u o t e:
Thundgot is Norwegian though, and Vaneras is Danish
And I'm from New Zealand, though thanks to my Mum I also have British citizenship.

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Blue Poster
Target Source
#52 - 2010/05/17 10:23:00 AM
Q u o t e:
Paris is a horrible location. Birmingham is a far more superior city.
Vaneck, is that you?!

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Blue Poster
Target Source
#58 - 2010/05/18 08:25:58 PM
Q u o t e:
Vaneck is from Birmingham?
Vaneck is German, but it's a bit of an in-joke. You can be safe in the knowledge Vaneck giggled when he read that. It's all I'm gonna say. ;-)