DC'ing every 5 minutes

07/04/2011 04:33 PMPosted by Jynne

No, Time Warner (southern california ISP)

Can you run a trace route to Dentarg, Jynne? This may just be a temporary issue somewhere along the line through the Internet.

Hit the Windows Key + R, and type:

cmd

In the command window, type:
tracert 206.17.111.92 > c:\trace.txt
You'll want to use your own realm's IP address in the example above, which you can find here:

http://www.wowpedia.org/US_realm_list_by_datacenter

It will take a few minutes to finish, and will make a trace.txt file on your c: drive. Open the trace.txt file, and copy and paste the contents into a new post. Please put "pre" tags (Code Blocks) around the results.

When your Trace hits our network, you will see this in the last several lines of the Trace Route:
* * * Request timed out.
This is normal, and intentional, on our part. Our network is set to not respond to Trace Routes.

Please also show or describe or email your Trace Route to your ISP. They can fully interpret and diagnose your Trace Route in detail, and run further tests.
________________________________________________
Account and Technical Services
If the Forum isn't helping, contact a Support Rep directly: http://us.blizzard.com/en-us/company/about/contact.html
'There's an old saying about those who forget history. I don't remember it, but it's good.'

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07/04/2011 04:33 PMPosted by Jynne

No, Time Warner (southern california ISP)

Can you run a trace route to Dentarg, Jynne? This may just be a temporary issue somewhere along the line through the Internet.

Hit the Windows Key + R, and type:

cmd

In the command window, type:
tracert 206.17.111.92 > c:\trace.txt
You'll want to use your own realm's IP address in the example above, which you can find here:

http://www.wowpedia.org/US_realm_list_by_datacenter

It will take a few minutes to finish, and will make a trace.txt file on your c: drive. Open the trace.txt file, and copy and paste the contents into a new post. Please put "pre" tags (Code Blocks) around the results.

When your Trace hits our network, you will see this in the last several lines of the Trace Route:
* * * Request timed out.
This is normal, and intentional, on our part. Our network is set to not respond to Trace Routes.

Please also show or describe or email your Trace Route to your ISP. They can fully interpret and diagnose your Trace Route in detail, and run further tests.
________________________________________________
Account and Technical Services
If the Forum isn't helping, contact a Support Rep directly: http://us.blizzard.com/en-us/company/about/contact.html
'There's an old saying about those who forget history. I don't remember it, but it's good.'

Rate Me! https://www.surveymk.com/s/R6BG5YS

07/05/2011 11:21 AMPosted by Kalashnikova

I never experienced DC issues until the sequential downloader came out (4.0.1). Nothing worked for me until I put an exception into my virus scanner for the World of Warcraft folder. With the virus scanner not aggressively scanning changes to those files there are no access conflicts and virtually no disconnects. My campus ISP causes the rest of the issues but these are manageable by comparison. Be advised that making an exception for the WoW folder could lead to a security exploit.

You can also just make exceptions for particular files (all of the executables, such as Wow.exe, BackgroundDownloader.exe, Launcher.exe, Repair.exe, Blizzard Updater.exe, and BNUpdate.exe) in the World of Warcraft folder, rather than everything in the World of Warcraft folder.

How to configure your firewall for use with the Blizzard Downloader

http://us.blizzard.com/support/article/21072
________________________________________________
Account and Technical Services
If the Forum isn't helping, contact a Support Rep directly: http://us.blizzard.com/en-us/company/about/contact.html
'There's an old saying about those who forget history. I don't remember it, but it's good.'

Rate Me! https://www.surveymk.com/s/R6BG5YS