cant log in

#1 - Feb. 18, 2011, 8:10 p.m.
Blizzard Post
hi just wondering if theres somthing going on with wow today. i just got a new time card so i can play. added it to my account and went to log in but all im getting is "logging in to server' then after about 30 sec it gos back to the realm list. iv tryd several times now, but keep getting the same message. anyone got any ideas of whats going on.
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Support Forum Agent
#2 - Feb. 18, 2011, 8:43 p.m.
Blizzard Post
Hi Hastfleisch,

Let's try resetting your network first:

1) Shut down your computer
2) Unplug the router and the modem
3) Wait for a minute, and then plug the modem back in, and let it fully power up until all of the lights are solid.
4) Plug in the router, and let it fully power up.
5) Boot up your computer, and try to log in.
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Support Forum Agent
#4 - Feb. 18, 2011, 9:26 p.m.
Blizzard Post
Can you post some more information about your connection? Are you wireless?

  • Firewall (McAfee, Norton, ZoneAlarm, etc.)

  • Network Adapter and Drivers (http://us.blizzard.com/support/article/21137)

  • Router make and model (this should be printed somewhere on the front or back or bottom)

  • Cable or DSL Modem make and model

________________________________________________
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'Black holes are where God divided by zero.'
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