Regional FlagCharacter Select Screen Non-Functional and BlackSource
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Braveheart
Target Source
#1 - 2020/08/06 07:58:00 PM

Is anyone else experiencing an inability to interact with their character select screen? It’s completely black (save the UI borders/buttons and the shadowlands logo). I can click on change realm and addons, but have no way to select a character and enter the world.


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Game Producer
Target Source
#20 - 2020/08/06 08:37:03 PM

There is a problem on the database side, which we are investigating and actively working to resolve. Apologies for the problems in the meantime. If you are running into this problem we would advise to waiting on the character selection/character loading screen instead of closing and re-opening constantly.


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Game Producer
Target Source
#23 - 2020/08/06 08:43:42 PM

Yeah, the DB got into a bad state and that usually manifests as blank character selection screen, issues loading onto a character, and then trouble “saving” your character in-game like when you get loot, turn in a quest, etc.

We’ve made some initial fixes that seem to be helping, and we’ll continue to monitor and fix. If you were having problems earlier I’d recommend trying again now.