Regional FlagHeroic WarfrontSource
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Vasilyeva
Target Source
#1 - 2019/07/10 01:11:23 PM

EDIT: Stay away from Heroic Warfronts, they are very bugged at the moment!

Looking through this thread and several others, the 3 main issues are:

  • Your quest may not complete upon victory, ergo no loot
  • Quest may vanish all-together upon victory and you have to take it again
  • Enemy and friendly NPC’s are likely to evade bug, preventing advancement

UPDATE 1:

  • Support claims that the issue has been hotfixed, this is not true. People are still experiencing issues
  • Ticket replies from various players seem to state the same. “Hotfix underway, please keep trying” although there is no guarantee to get reward+achievement for doing so.
  • Personal response in my ticket states “As this issue is still being investigated, we will be unable to grant completion credit.”

Still waiting for reply on compensation after the issue has finished being investigated.

UPDATE 2:

Official reply

  • Real hotfix is apparently now underway
  • Some players are claiming that GM’s were able to complete their quests and give them their due rewards
  • No official word on compensation for the rest

UPDATE 3:

Now confirmed that some players that have submitted tickets are having the quest completed and reward granted by Customer Support.

Still no official word if this is going to happen to everyone who experienced the problem and submitted a ticket, or just a lucky few.

UPDATE 4(FINAL):

  • Quest can now be completed as stated by Community Manager Kaivax.

  • Achievement is still bugged

  • Gameplay in HC Warfront also still bugged


OLD POST BELOW


How / Where can you sign up?

Can queue for normal, but there is no heroic option, not even when you make a raid.

What’s going on? :frowning:


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Community Manager
Target Source
#8 - 2019/07/10 06:23:13 PM

Hello.

There was a bug that prevented the Heroic Warfront from becoming available as expected. We fixed that 15 minutes ago, and you should be able to queue now.


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Community Manager
Target Source
#121 - 2019/07/11 06:21:22 PM

Sorry about this! We’ve found the bug and are working through a hotfix for it.

I’ll post here immediately when the hotfix is made live.


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Community Manager
Target Source
#129 - 2019/07/11 06:54:15 PM

This can happen when we first encounter a new issue. Once we’ve got a firm grasp on what’s going on, and our developers are fixing it, we quickly unify our customer support around the world behind a consistent response.


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Community Manager
Target Source
#154 - 2019/07/11 08:51:28 PM

I can confirm that the hotfix is now live, and players should no longer miss receiving credit for “Heroic Warfront: The Battle for Stromgarde”.