Regional Flag[UPDATED 11pm PST 8/13] Trouble Logging InSource
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#1 - 2018/08/13 11:37:00 PM
At this time, we are aware of and working to resolve an issue that is causing some players to be prevented from logging into certain high population realms. While it appears that not all high population realms are affected, the issue seems to be affecting realms such as US-Area 52, US-Illidan, US-Tichondrius, EU-Draenor, and EU-Hyjal.

This is an issue of highest priority for us, and we are working to resolve it as quickly as possible.

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#67 - 2018/08/13 11:58:00 PM
We're continuing to work on a solution for ongoing login issues and we're working to address this as quickly as possible. Tichondrius will be undergoing a rolling restart to test some changes shortly.

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#268 - 2018/08/14 01:08:00 AM
The team has made some headway on the login issues, but we're still working on a fix. I'll have an update for you guys as soon as I have something else to share!

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#344 - 2018/08/14 01:32:00 AM
We think we've nailed down the exact cause of the issue now and are currently working to address it so you guys can get in!

Hopefully I should have a good update here soon. As always I'll post an update as soon as I have something else to share.

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#623 - 2018/08/14 02:39:00 AM
We are currently working on deploying a fix to correct the login issues on the following realms:
- Area 52
- Illidan
- Tichondrius
- Stormrage

While this fix is being deployed, we will need to take these realms offline temporarily. They will be back online as soon as possible.

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#727 - 2018/08/14 02:57:00 AM
Tichondrius has now been brought back online, and Proudmoore, Zul’jin, and Sargeras have been taken down as well temporarily while the fix continues to deploy.

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#1002 - 2018/08/14 03:29:00 AM
Just an update again since I posted two things there real quick:
We are currently working on deploying a fix to correct the login issues on the following realms:
- Area 52
- Illidan
- Tichondrius
- Stormrage
- Proudmoore
- Zul'Jin
- Sargeras

While this fix is being deployed, we will need to take these realms offline temporarily. They will be back online as soon as possible.

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#1003 - 2018/08/14 03:29:00 AM
08/13/2018 08:00 PMPosted by Ashkarta
Pretty bad day at the office, huh?

Actually its been surprisingly smooth but if you looked at General Discussion it'd lead you to believe another thing because it is a very vocal minority, and those playing aren't going to be posting. The only realms experiencing issues are certain high pop realms and its a small but noticeable percentage, however the vast majority of players have been able to play. Not excusing it but just giving you the honest actual perspective of it.

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#1084 - 2018/08/14 03:54:00 AM
All of those realms should be back online now! Please exit out of the game so you can pick up any hotfixes client side and then try to get back in and into your servers. If you guys are still having issues with that let me know!

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#1136 - 2018/08/14 06:22:00 AM
As part of our continuing efforts to resolve the last few issues with server stability, we will need to restart all realms.

In North America, these restarts will be conducted once peak play hours have passed. This process should only take a few moments per realm.

Thanks for your patience!

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#1139 - 2018/08/14 07:07:00 AM
08/13/2018 11:42 PMPosted by Discharge
08/13/2018 11:22 PMPosted by Ornyx
As part of our continuing efforts to resolve the last few issues with server stability, we will need to restart all realms.

In North America, these restarts will be conducted once peak play hours have passed. This process should only take a few moments per realm.

Thanks for your patience!


Does this include Stormrage and other servers that had been rebooted a few hours ago?
Every realm in NA will be restarted, so yes.

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#1179 - 2018/08/16 01:44:00 AM
With realms in a stable state I'm locking this thread and we will open a new one if issues arise. Thanks everybody for your patience and good luck on your journey to 120 and beyond!