Why is Silencing a thing?

#1 - June 19, 2018, 8:22 p.m.
Blizzard Post
1.) We have a MATURE CHAT FILTER, If you don't like seeing curse words, Put it on.
2.) There is an IGNORE button, If you don't like what someone is saying, Ignore them.
3.) You don't even have to say anything wrong to get silenced.

It legit just takes 5 random people to report you for chat and you will be instantly knocked offline.

This is my 5th Silence. It is 16Days long. The offense? I said the word "!@#$" My second silence was from the Gm of a guild who dislikes me, Had his guildies report me. Resulting in a 2Day silence.

One day me and some friends got bored in Durotar and went up to people basically saying "Hello". When they replied, We all reported them for Chat & they were instantly knocked offline, We went around Durotar that night and got everyone silenced.
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Community Manager
#63 - June 19, 2018, 10:40 p.m.
Blizzard Post
I'm gonna go ahead and lock this one as the wonderful Vrakthis has written books on this in the Customer Support forums that some of you have so kindly linked for OP.

OP this is not a place to discuss penalties, if you disagree with your silence you're more than welcome to appeal it but considering you're on multiple silences in a row I think its safe to say you're earning these pretty fairly. I'd suggest you take the hint so that you don't continue to get silenced. You're free to say what you want in private chats but keep it out of channels that are not private such as /say, /yell, Trade, and General chat. Obviously this isn't the full list but you get the idea.

I'd also like to remind everyone that again, the silence is not automatic. Every single one of them is reviewed by a Game Master before the penalty is actually applied.