Regional FlagHackedSource
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Kandre
Target Source
#1 - 2017/12/14 02:35:00 PM
So I was hacked today and I just wanted to say in the 9+ years in this game I have never had this happen before. I feel so violated I was heartbroken I got my account back but it appears that my main DH was transferred and name changed. I now sit and wait to see all what was taken from my chara and I hope all of her gold and items are intact. Merry xmas YAY :(

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Support Forum Agent
Target Source
#91 - 2017/12/14 07:29:00 PM
It isn't a matter of blame, it is a matter of responsibility.

To keep your system secure.

To keep your email secure.

To keep your account secure.

If you have a keylogger and/or your email is compromised, may be a lot more at stake than your WoW account.

We do everything we can to help someone recover from this, but it is vital that the systems involved be secured - or it WILL happen again.

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Support Forum Agent
Target Source
#115 - 2017/12/15 02:58:00 PM
No one thinks it will happen to them - till it does, Seneselina.

Viruses and keyloggers are a very real and present danger - but so is phishing.

We see a LOT of folks that fall for these and willingly (albeit unknowingly) just give away their information.

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Support Forum Agent
Target Source
#126 - 2017/12/18 08:34:00 PM
Appreciate the conversation, but I believe the initial question has long since been resolved. Going to go ahead and lock this down, but if you have any outstanding CS related concerns, feel free to start a new thread.

Cheers!

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