Regional FlagRecent Actions Against Win-TradingSource
Community Manager
Target Source
#1 - 2017/05/05 10:21:00 PM
We’ve recently taken action against a number of accounts involved in win-trading in Rated Battlegrounds. This is a clear violation of the World of Warcraft Terms of Service, as well as the spirit of competitive play.

When we took these actions, we believed that the accounts being affected were used primarily by seller agencies, who exchange in-game wins for real-world currency, and not for normal gameplay, and so they were issued permanent closures. Once those actions were completed, we started hearing from players whose accounts had been affected but were not affiliated with a seller agency.

We then began an immediate re-investigation of all accounts. That investigation concluded that there were indeed some players caught in this action who should not have been hit with a permanent account closure. Those that were not involved with seller agencies but still found to be purposefully involved in win-trading have had their closures reduced to a suspension, with a duration fitting the severity the win-trading they participated in, and beginning on May 1st (the date we applied the initial closures). For some extremely minor offenses, that duration was short enough that it has already been lifted. Affected players should have received an email that indicates the corrected action.

We also discovered a small number of players whose accounts had been closed but had not engaged in any win-trading at all. We are deeply sorry to have punished those players incorrectly, and in addition to overturning their account closures, we have issued them with 30 days of additional game time as an apology.

We’d like to make it clear that we have fully identified the error that caused this issue to occur, and can be confident in saying that future actions do not make the same mistake. That said, we’d also like to remind players that win-trading in order to earn things like Honor, Artifact Power, or Achievements is still win-trading, and is subject to the same punishments as win-trading in order to gain rating.

Again, we apologize for the inaccuracies of our original actions. While we remain committed to upholding the integrity of rated play, we will take more care to ensure that the correct actions are taken in the future.