Regional FlagLegion Companion App FAQSource
Community Manager
Target Source
#1 - 2016/09/07 01:06:00 AM
With the release of the WoW Legion Companion App, we’ve seen a number of questions from the community that we’d like to address. Here are some answers to some of the most-frequently asked questions:

Q: Why do I keep getting the same notifications when I close the app?
A: This is a known issue, which we plan to fix in the next update to the Legion Companion App.

Q: My authenticator app is on the same device as the WoW app, is there a way to avoid having to switch to the Authenticator app to approve a code while logging in?
A: There are two ways to avoid this. When you get the “Check your Authenticator for request…” message, do one of the following:
  • 1) Swipe down on the notification itself to reveal an “Approve” button. Tap that and login will continue.
  • 2) Scroll down and tap the “Use Authenticator Security Code” link. This should import a code automatically from the Authenticator app if it is on the same device. Then scroll down and tap “Submit” to enter the code.

Q: I have a character that has champions, but the app says it doesn’t, and won’t let me log in. What’s going on?
A: This is a known issue and a fix is being applied, but it may take a day to fully update world-wide. As a workaround, try logging in and out of the affected character on your computer before logging in on the app.

Q: Why do I have to log in every time I use the app?
A: You don’t! If you are on the title screen and have previously logged in, you should see the “Characters” button. Tap that instead of “Login” and you will bypass the login step and go straight to character selection.

Q: Will the Legion Companion App be released for Windows or Amazon phones?
A: We are currently not planning to support any platforms other than iOS and Android at this time.