Patch 1.12.1 Riding Skill Changes

Update - 09/29/06 11:16 am

For those of you that do have the correct Riding skill according to the latest patch, or have not incorrectly been denied the Riding skill; your concerns regarding the functionality of the latest patch are better left on our General forum for discussion. This applies, for example, if you are inquiring about the following:

• Alterac Valley mounts overall price increase
  
  
• Players only receiving (75) Riding skill for the rank 11 PvP mounts when purchased after the patch.
  
  
• Players being required to purchase (150) Riding skill if a Zul'Gurub (or other rare drop) mount is one's first Epic mount.

These are each concerns pertaining to developmental decisions and game design with which the Game Master department will, unfortunately, be unable to offer any assistance.

If you have any ideas for altering this functionality, it is best to post on our Suggestions forum. Again, I must stress that inquiries about such matters should not be made on the Customer Service forum. Additional posts about these, and similar subjects may be deleted to prevent clutter. Thanks for your understanding. = )

_______________________


Update - 09/28/06 10:55 am

In our ongoing efforts to assist players with issues stemming from the changes made to the Riding skill in patch 1.12.1, we request that all players who meet the following criteria please submit an in-game petition as soon as possible:

Player:


• Has a level 60 Racial or Alterac Valley Epic mount,
  
  
• Does not have the Journeyman (150) Riding skill,
  
  
• Had purchased the mount prior to the 09/26 patch.

-OR-

Player:


• Has a level 40+ Racial Standard (nonepic) mount,
  
  
• Does not have the Apprentice (75) Riding skill,
  
  
• Had purchased the mount prior to the 09/26 patch.

-OR-

Player:


• Is a level 40+ Warlock,
  
  
• Has received the Felsteed,
  
  
• Does not have the Apprentice (75) Riding skill

As an additional note, we offer our apologies for the confusion caused by this patch and the sudden changes made to the functionality of mounts and the associated Riding skill. It is our goal to provide the best service possible and we feel the lack of warning caused an inconvenience for our playerbase. Thank you everyone for your continued patience as we work to determine the best possible course of action moving forward to assist those who were adversely affected by the changes to this system.

_______________________


Hello folks,

Recent changes to the requirements for the way in which mounts can be purchased and rode have led to cause for concern and confusion on our forum. For this reason, we'd like to share with you the new developmental changes implemented in Patch 1.12.1.

Firstly, there are no more race-specific riding skills. All rideable mounts currently within the World of Warcraft will require one of the following skills:

Apprentice Riding (75) - Learned for 90 gold (Requires level 40)
Journeyman Riding (150) - Learned for 900 gold (Requires level 60)


"Ch-Ch-Changes" - Due to the change in riding skill requirements and costs, here are the new standard costs of all mounts:

Level 40 mount - 10 Gold
Level 60 mount - 100 Gold
AV epic reward mount - 10 Gold
PvP epic reward mount - 10 Gold


"New Rule" - The following are some general rules that apply to this new change:

The following applies for players who met these conditions prior to realm maintenance on 09/26

• As of 1.12.1, players with any riding skill will get Apprentice riding skill.
  
  
• As of 1.12.1, players with any standard non-epic mount will get Apprentice riding skill.
  
  
• As of 1.12.1, players with any standard Epic, Rare Drop, or Alterac Valley mount will get Journeyman riding skill.
  
  
• As of 1.12.1, players with PvP or Wintersaber mounts will get Journeyman riding skill, although the mounts only require Apprentice riding skill.
  
  
• You have to be level 40 to obtain Apprentice Riding (75), and level 60 to obtain Journeyman Riding (150).
  
  
• Vendors now do not sell mounts to players of other races unless the player has exalted status with their race.
  
  
• All Mounts are changed to Bind on Pickup rather than Bind on Use.

"Cause for Concern" - Since we are receiving several petitions raising questions as to the changes and limitations set forth in the new system, here is a breakdown of how things should work:

• If you are level 60 and do NOT have an epic mount, you will NOT get 150 riding skill.
  
  
• If you are level 60 and you DO have an epic mount, you DO get 150 riding skill
  
  
• If you are level 59 (or below) and you DO have an epic mount, you will NOT get 150 riding skill.
  
  
• If you are level 60 and the ONLY mount you have is a standard AQ mount, you will NOT gain any riding skill.
  
  
• Warlocks and Paladins will automatically learn the appropriate riding skill level when they complete their mount questlines.

Here is a breakdown of the mounts available in game listed by the skill necessary to ride them:

Standard Mounts (Requires 75 Riding Skill):

Blue Mechanostrider
Green Mechanostrider
Purple Mechanostrider
Red Mechanostrider
Unpainted Mechanostrider
Red & Blue Mechanostrider
Fluorescent Green Mechanostrider
Blue Skeletal Horse
Brown Skeletal Horse
Red Skeletal Horse
Brown Horse Bridal
Chestnut Mare Bridle
Pinto Bridle
Black Stallion Bridle
Brown Kodo
Gray Kodo
Brown Ram
Gray Ram
White Ram
Horn of the Brown Wolf
Horn of the Dire Wolf
Horn of the Timber Wolf
Reins of the Spotted Frostsaber
Reins of the Striped Frostsaber
Reins of the Striped Nightsaber
Whistle of the Emerald Raptor
Whistle of the Turquoise Raptor
Whistle of the Violet Raptor

Epic Mounts (Requires 150 Riding Skill):

Black Ram
Frost Ram
Swift Brown Ram
Swift Gray Ram
Swift White Ram
Icy Blue Mechanostrider Mod A
White Mechanostrider Mod A
Swift Green Mechanostrider
Swift White Mechanostrider
Swift Yellow Mechanostrider
White Stallion Bridle
Palomino Bridle
Swift Brown Steed
Swift Palomino
Swift White Steed
Green Kodo
Teal Kodo
Great White Kodo
Great Brown Kodo
Great Gray Kodo
Black War Kodo
Green Skeletal Warhorse
Purple Skeletal Warhorse
Horn of the Arctic Wolf
Horn of the Red Wolf
Horn of the Swift Brown Wolf
Horn of the Swift Gray Wolf
Horn of the Swift Timber Wolf
Reins of the Frostsaber
Reins of the Nightsaber
Reins of the Swift Frostsaber
Reins of the Swift Mistsaber
Reins of the Swift Stormsaber
Swift Blue Raptor
Swift Olive Raptor
Swift Orange Raptor
Whistle of the Ivory Raptor
Whistle of the Mottled Red Raptor

Rare Drop Mounts (Requires 150 Riding Skill):

Deathcharger's Reins
Swift Zulian Tiger
Swift Razzashi Raptor
Black Qiraji Resonating Crystal

Alterac Valley Mounts (Requires 150 Riding Skill):

Stormpike Battle Charger
Horn of the Frostwolf Howler

Ahn'Qiraj Bug Mounts (Requires 75 Riding Skill**):

Blue Qiraji Resonating Crystal
Green Qiraji Resonating Crystal
Red Qiraji Resonating Crystal
Yellow Qiraji Resonating Crystal

PvP Mounts (Requires 75 Riding Skill*):

Black War Ram
Black Battlestrider
Black War Steed Bridle
Black War Kodo
Red Skeletal Warhorse
Horn of the Black War Wolf
Reins of the Black War Tiger
Whistle of the Black War Raptor

Wintersaber Mount (Requires 75 Riding Skill*):

Reins of the Winterspring Frostsaber

* Even though these mounts only require 75 skill to ride, a player will be given 150 skill if they had it previous to 1.12.1. These mounts additionally all move at a 100% speed increase, although they do not require the 150 Journeyman riding skill.

** These mounts all move at a 100% speed increase, although they do not require the 150 Journeyman riding skill.

In our ongoing efforts to assist players with issues stemming from the changes made to the Riding skill in patch 1.12.1, we request that all players who meet the following criteria please submit an in-game petition as soon as possible:

Player:


• Has a level 60 Racial or Alterac Valley Epic mount,
  
  
• Does not have the Journeyman (150) Riding skill,
  
  
• Had purchased the mount prior to the 09/26 patch.

-OR-

Player:


• Has a level 40+ Racial Standard (nonepic) mount,
  
  
• Does not have the Apprentice (75) Riding skill,
  
  
• Had purchased the mount prior to the 09/26 patch.

As an additional note, we offer our apologies for the confusion caused by this patch and the sudden changes made to the functionality of mounts and the associated Riding skill. It is our goal to provide the best service possible and we feel the lack of warning caused an inconvenience for our playerbase. Thank you everyone for your continued patience as we work to determine the best possible course of action moving forward to assist those who were adversely affected by the changes to this system.

Q u o t e:
I am a level 38, and have been holding onto a mount which I purchased for my very first mount training ever at 40. I quickly posted a ticket to speak with a GM when this new patch came out. On 09/27/06 at 8:15 EST I spoke with GM Euthan who informed me that I was mistaken if I thought I might be able to trade my mount for gold back, and "unfortunately" nothing would be done. So, there it is. I either had to suck it up, and pay 90 more gold in order to ride a mount at 40, or not ride a mount for quite awhile. I decided to call and end my account, but Blizzard's account & billing services decided at that very same time to have "meeting", and didn't want to be at their phones to handle my call. I will be calling tomorrow. I will be even more angry than I am right now.

If you would be so kind, please submit a new petition at your earliest convenience, Mystwhisper. Although I have not looked into the details behind your case, our ways for handling situations such as the one you've described have changed since your last petition. I wish you luck in seeing to it that the issue you've reported is resolved to your satisfaction. ; )

Q u o t e:
This blue post is almost good enough for me; the only thing that concerns me is that this update could possibly not apply to AV mounts (note the careful usage of the word "racial" when describing the epic mounts).

I have just updated my post to include AV mounts. In other words for example, if one purchased an AV mount last week and was only level 58 at the time of the patch they would not have received the appropriate riding skill. If you find yourself in this situation, please submit an in-game petition to us as well.

Q u o t e:
Obviously, there are a few other concerns that people have voiced, having to do with Rank 11 mounts, having to buy level 75 riding skill even if you never intended to buy a level 40 mount, etc.

If a player does not already have 75 Riding skill and purchases a PvP rank 11 mount after the patch, they will need to purchase the riding skill as well. This would make the cost of the mount roughly the same as it was before the patch.

Q u o t e:
I bought my mount pre 9/27, I see some GM's say their'll be reinbursing, some say no, is there a definitive answer? I don't want to pay 170g total for my mount that I have and can't yet use.

If you are sure that you meet all of the criteria I've laid out in this thread, please submit another in-game petition and make reference to this thread. We are working to ensure everyone is on the same page now; however, given all of the variables of these changes, mistakes can happen. I am sorry that you were not properly assisted the first time around, Thock. = \

Q u o t e:
Batta,

Just to re-iterate, you can make a petition if you are below the required level and you have the mount, correct?

Yes, this is correct.

Q u o t e:
Please give Rank 11 a significantly reduced cost to learning riding skill (150), this totally kills one of my main goals for pvp and if this doesnt get changed I likely won't pvp regularly anymore. These kind of changes make the game less enjoyable.

At this point, such a suggestion would be better left on our Suggestions forum, as your assertion covers more of a functionality/devolopmental aspect.

Q u o t e:
Right, I am just wasting my time aren't I? Right.. Thanks for nothing Blizz

My apologies for not responding sooner, Kyttie. What is your husband's character's name and realm?

Q u o t e:
Sorry, I don't mean to be so rude.. I'm just very angry right now.

His character name is Hargan, Cenarion Circle.

I understand your frustration, and would like nothing more than to quell it. Let me have this looked into, and I'll let you know what we find. :)

Q u o t e:
Good news! But a question. I received an email this morning saying that my riding skill is now 75. I'm only lvl 38, so I can't use the mount, but I was wondering if there is a way -in- the game to confirm that it is 75, or do I have to wait until 40 in order to verify that this has been fixed?

You should be able to press "K" to look at your Skills and verify that your Riding skill is 75/75. Can you see it there? :)

Q u o t e:
Thank you so much Pavonum, I really appreciate it. :-)

I do have a question though; Why didn't they grant it in the first place?

Oh, and I'm sorry for the trouble I may have caused..

No trouble at all, Kyttie -- I'm glad that we were able to sort things out. Honestly, I'm not entirely certain what happened before, but it is possible that some misinterpretation arose with regard to your husband's request. In any case, it all ended happily. I hope he enjoys his Frostsaber. :)

Q u o t e:


The level 40 warlock mount quest is not currently giving riding skill, finished just before tonight's hotfix, and didn't have the riding skill before or after my server shutdown.

Edit: Submitted a ticket in game around the same time I made this post, got a response and the correct level of riding skill within a few hours.

In reference to the issue you've reported, I will add the following to the first post of this sticky:

Q u o t e:
...We request that all players who meet the following criteria please submit an in-game petition as soon as possible:

Player:


• Is a level 40+ Warlock,
  
  
• Has received the Felsteed,
  
  
• Does not have the Apprentice (75) Riding skill

Q u o t e:


I wasn't helped in this "hotfix" either... I'm sick of this. Like I decided to try and be responsible and buy my mount pre 40 so i didn't have to grind grind grind to save that money and NOW i'm stuck with NOTHING to show for it except a what is now a 9g mount. What in blazes do I do to get some CUSTOMER SUPPORT?

Your situation has been reviewed and corrected, Mukesh. I apologize for any confusion this procedure may have caused you.

Q u o t e:
It is fixxed! Thanks Blizz!

That's good to hear! ; )

Q u o t e:
After sending in my third petition, they told me to reach level 60 then send in another ticket. Dunno if I am happy with that result since it hasnt solved anything as of yet.

I have forwarded this issue onto the appropriate people to see to it that your situation is reviewed again. I apologize for the conflicting responses you have received thus far.

Q u o t e:
I put in my ticket at 6pm yesterday, after a couple of hours a gm escalated it to a senior gm.... my ticket has now been open for a total of 12+ hours. about 5 hours ago i just went to sleep. logged in and ticket...is....still.....open.

i am not pleased. can i get a blue response please?

character name: Celten
realm: Kalecgos

My apologies for the rather lengthy delay in responding to your query, Celten. This issue has since been addressed. Thanks for your patience. = )

Q u o t e:


Thank you Batta.

Lynai, your issue has been addressed. Thanks. ; )

Q u o t e:
I was lvl 36 before the patch and bought my mount, Im lvl 39 now. I put in a pitition to get it fixxed, i got a message saying refer to the fourms to see why we cannot re-emburse you......wtf!!!!

Viridian and Galamorne, I apologize for the conflicting responses you both received. Both of your cases are currently being reviewed at this time.

Q u o t e:
My guildmate is Skylark, any chance her mount might be fixed as well?

It does not appear that your gulidmate has submitted an in-game petition regarding this issue yet. Please have this player do that at her earliest convenience, thanks!

Q u o t e:
Batta it seems ur the only person who can bring light to my problem if you would i would appreciate it deeply thanx:)

It appears that your petition is currently in the possession of a Game Master who should be with you shortly, Boyd.

Q u o t e:
BTW Blizzard I apoligize for not being a gold farmer and any issues this may have caused for you, Ill try to have less of a life soon!

I understand the humor you're attempting to convey. If you are dissatisfied with the functionality changes made to the Riding skill system, I urge you to post on our Suggestions forum. While we are attempting to assist players who were critically affected by this patch if they had purchased mounts before its implementation while being unable to ride them, the Game Master department is unable to assist with general disputes over the changes.

Q u o t e:


Can you help me here? I've been waiting over 4 1/2 hours for a "senior" GM to come help me...I can't wait all night, if I logoff before one decides he wants to help me will I lose my spot and have to go through this again tomorrow?

I will be unable to expedite this process for you, as many players are currently in a similar position as you. If you are not online when a Senior reaches your petition, it should in no way effect our ability to assist you.

Q u o t e:
thank you very much!!

This has been addressed; thanks for your patience, Viridian. :)

Q u o t e:
Level 38 right now, petitioned for my mount and on behalf of a guild mate as I bought both of our mounts, we're in the same situation. GM sent a macroed reply that we were screwed and never even gave me the chance to reply

...great...

Galamorne, you are good to go. Thanks again! ; )

Q u o t e:
I'm <l40 with standard troll mount bought shortly before the 1.12.1 patch and no riding skill.

Petitioned a GM as suggested by this topic 16 hours ago. The petition was escalated to a senior. I log on this morning and the ticket was still open - no problem, these things take time. Log on again an hour later and the ticket has gone but as far as I can tell there has been no resolution; no riding skill, no in game mail, no email. Since then 1.5 hours has elapsed. Do I need to open another ticket, or is the old one still there but just not visible to me?

My apologies for the confusion, Xaqa; it seems that an e-mail may have inadvertently not been sent in response to your issue. I have had a Game Master look into the matter further, so you should receive an e-mail shortly with the results of his investigation. We appreciate your patience. :)

As a reminder to those awaiting the assistance of a Game Master or Senior Game Master -

So long as you have a petition that remains open and have not yet received a final decision via an in-game whisper or email, you will be assisted in the order in which your petition was received. We are currently receiving a rather large call volume of requests of this nature; however, we look forward to assisting each of you as soon as possible. Your patience is greatly appreciated. = )

Q u o t e:
Sadly it appears that the GM who carried out the investigation has made an error. They claim that the mount was bought "a full day" after the patch. This is incorrect.

I bought my mount at 2:45am on the morning of Tuesday 26th September, 15 minutes *before* the servers went down for the 1.12.1 patch, paying 72g for it.

I would like to know what options I have now. I am not at all happy at the prospect of having to pay out a further similar amount in order to learn to ride the mount that I have already paid 72g for.

It would appear that some misinterpretation arose in your last correspondence with us, Xaqa, for which I am truly sorry.

I'm going to personally see that this matter is resolved to your satisfaction, given the unfortunate circumstances at hand. :)

Q u o t e:
I bought the mount the night before the stupid patch, and then when we came on the next morning I could not even ride the stupid mount and was told that I needed to train to ride. I thought what the hell its only a few gold to train then I almost fell out of my chair when I saw it was 720 gold.

I've taken the liberty of personally investigating the matter, Shadowwarior, and I have found evidence to the contrary. Our logs state the following:

2006/09/27 09:07:01 GMT - A Great White Kodo enters your inventory, indicating that it was either looted or, as in this case, purchased.

As a frame of reference, the realms came online from maintenance at approximately 09/26/2006 18:00:00 GMT, which means that you acquired the mount after the patch; thus, you appropriately only have Apprentice (75) Riding, and shall now have to purchase Journeyman (150) Riding.

Q u o t e:
I do not care that your logs say one thing or another, we all already saw that your blue (Hortus) has lied and mislead us already so what makes it impossible for your stupid logs to be wrong or faked etc.

Our records are not incorrect in this regard, I'm afraid, nor do we have any incentive (or ability) to "fake" them in the manner you have described.

Q u o t e:
I am looking for an answer and I do not want the run around and double talk etc….

I believe I have been quite straightforward in my response, Shadowwarior, although I suppose that is ultimately for you to decide. :)

Q u o t e:
Is posting here what gets somebody to actually look at your case? I sent an ingame ticket to a GM yesterday regarding not having the appropriate riding skill for having my AV mount pre-patch. They sent back a response saying that it was working as intended. This is obviously incorrect, could you please see about getting this worked out?

I've looked into your situation as well, Soulgeist, and this is what I found in our logs with regard to your apparent issue with Riding Skill:

2006/09/28 04:35:21 GMT - A Stormpike Battle Charger enters your inventory, signifying that it was purchased and "looted," so to speak.

Again, as a frame of reference, the realms came back online after maintenance at around 2006/09/26 18:00:00 GMT, which means that your mount was in fact purchased after the 1.12.1 patch. I do apologise, however, for any confusion you may have been caused by this matter. :)

Q u o t e:
I purchased my mount at level 34 or so on this mage last week. I sent in a petition to a GM two days ago when I was 38 after seeing this thread started, and confirming I was eligable to undergo this fix on my character by checking the OP. I have had it in my inventory well before 9/26. I have waited about two days for the GM response, although my ticket was escalated. Any chance of an update on my issue or receiving help on this end? Thanks

I've confirmed that a member of our staff is currently investigating your case, Business; he should contact you shortly. :)

Q u o t e:
I hate to be a bother but Ive been waiting all day and its now night i need to know when i'll get my riding skills has my case been cleared or will u do it personally cuz i searched this whole forum to see how many malorne people have wrote sumthing and i havent found any besides myself so im hoping that my GM will contact me soon....any news yet?

It looks as though your petition is currently being looked into by one of our representatives, Boydston; he should be in touch with you soon. :)

Q u o t e:
I'm having a similar problem. I bought my mount about 2 weeks ago. After a hard grind just to get enough money for the mount, I went to Brill and bought my pretty undead horse. Then I started to grind to 40 so that I could ride her. I didn't quite make 40 by the patch. My mount has been in my bags waiting since I bought it, and hoped that this issue was resolved after today. I petitioned, like I was told to do via this thread, and I still have no riding skill. I'm too discouraged that I've followed the directions as told here, and still left in the dust. I would like my riding skill, please. I would have waited if I had known about this patch. I'm so discouraged I don't want to play my little mage anymore. I know of people that at lvl 35, have their riding skills because they already had their mounts.

Please fix this.

Everything should have been sorted out for you, Voice; your character should now have Apprentice (75) Riding Skill. :)

Q u o t e:
Thanks, Hun. *hugglies*

You receive loot: [Moonkin Hug]. :D

Q u o t e:
A friend of mine is having a similar problem on Lightbringer.
She bought her mount a week or so ago when she was just 36.
Now she has a mount, but no riding skill

She has sent several tickets to the GM, the latest of which prompted the following reply.

(Have replaced her name with her proper IGN)

=====================================================

Greetings <Revaryeheart>,

Thank you for contacting the World of Warcraft Game Master Department.

Unfortunately, we were unable to provide the restoration you requested. While we make every effort to verify your loss there are times where restoration is not possible. We sincerely apologize for any inconvenience you may have been caused.

Please remember that restorations are NOT always guaranteed. For further information please check our Restoration Policy located at ( http://www.blizzard.com/support/wowgm/?id=agm01724p)

Thank you again for contacting us.

*** Please do not respond to this email as all conversations on this matter would be best handled online. ***


Regards,

Xiphella
Game Master
Blizzard Entertainment
www.worldofwarcraft.com

=====================================================

I thought this was a rather strange reply as, from what I've read on the forums, she is one of those affected whom Blizzard is trying to help.

She is unable to access the forums at the moment, so I'm just here on her behalf trying to find out if the GM above made a mistake, or if she's really gonna be left in the lurch...

I've just checked into this and it appears that your friend has indeed been granted the proper riding skill, Baofter. I apologize for any confusion or inconvenience concerning the first petition and the e-mail that was sent out with it. ;)

Q u o t e:
Im on Magtheridon and im going through the same problem, that i bought my alt a mount before she was 40, and now i gotta pay double, contacted GMs twice and asked if i cid get a reimbursement of some sort, or if they cud do anything abt it ... same old reply ... i dont mean to be rude and i understand where the porblems may have hit in this patch, seeing as how if some ppl understood the nature of this patch, they cud have taken advantage of it ... say pay 18g for training wait untill the patch hits ... then buy a mount for 8g.

Id just like for someone to fix the problem, im not in a hurry im still lvl 37 ( have the mount in me bank ).
** Edit **
Alt's Name is Eurekka, 37 Druid Magtheridon


-ty

Noroi, I've just confirmed that you've submitted another petition concerning the matter and your situation is being reviewed for further considering. You should be hearing from a Game Master at some point in the near future, through in-game means or via e-mail. The best of luck to you, and I'm very sorry for any previous frustration caused due to this issue.

Q u o t e:
this really stinks i bought my mount already and im not lvl 40 yet only 3 more lvl's to go and now i have to pay another 80 gold just to use it that really burns me up and now i cant sell it what was you thinking this make's me not even want to keep playing :|

Did your character purchase the mount prior to patch 1.12.1?

Q u o t e:
yes way way befor

Submit an in-game petition, Thakilla - we may be able to help you out! Please note this by Batta:

Q u o t e:
In our ongoing efforts to assist players with issues stemming from the changes made to the Riding skill in patch 1.12.1, we request that all players who meet the following criteria please submit an in-game petition as soon as possible:

Player:
* Has a level 60 Racial or Alterac Valley Epic mount,
* Does not have the Journeyman (150) Riding skill,
* Had purchased the mount prior to the 09/26 patch.

-OR-

Player:
* Has a level 40+ Racial Standard (nonepic) mount,
* Does not have the Apprentice (75) Riding skill,
* Had purchased the mount prior to the 09/26 patch.

-OR-

Player:
* Is a level 40+ Warlock,
* Has received the Felsteed,
* Does not have the Apprentice (75) Riding skill

As an additional note, we offer our apologies for the confusion caused by this patch and the sudden changes made to the functionality of mounts and the associated Riding skill. It is our goal to provide the best service possible and we feel the lack of warning caused an inconvenience for our playerbase. Thank you everyone for your continued patience as we work to determine the best possible course of action moving forward to assist those who were adversely affected by the changes to this system.

I believe your character would fall under the section I have bolded. ;)

For those of you that do have the correct Riding skill according to the latest patch, or have not incorrectly been denied the Riding skill; your concerns regarding the functionality of the latest patch are better left on our General forum for discussion. This applies, for example, if you are inquiring about the following:

• Alterac Valley mounts overall price increase
  
  
• Players only receiving (75) Riding skill for the rank 11 PvP mounts when purchased after the patch.
  
  
• Players being required to purchase (150) Riding skill if a Zul'Gurub (or other rare drop) mount is one's first Epic mount.

These are each concerns pertaining to developmental decisions and game design with which the Game Master department will, unfortunately, be unable to offer any assistance.

If you have any ideas for altering this functionality, it is best to post on our Suggestions forum. Again, I must stress that inquiries about such matters should not be made on the Customer Service forum. Additional posts about these, and similar subjects may be deleted to prevent clutter. Thanks for your understanding. = )

Q u o t e:
i bought mine from the dealer and they still said they "couldnt do anything" :(

This is being reveiwed, Thakilla, I'm sorry for any confusion on our end. We'll get this sorted out for you. ;)

Q u o t e:


So does that mean this question is in a wrong place?

I was told by both a GM and another blue in the other forums to post here.

This still does not answer my question or get me any closer to fixing this problem.

This is my first character so do forgive me if I need it spelled out further.

Either way we are incredibly frustrated and extremely tired of getting the run around from everyone.

Thanks for your attention to this issue.

Mith, are you sure you're looking at the purchase price of the level 40 mount? As of this patch, these mounts should be 10 gold. So far, I have seen no additional reports of the price of the level 40 mounts being reflected as 90 gold incorrectly.

Q u o t e:
Batta or Berg this is what I have been told during my last attempt to obtain 150 riding skill.

GM said that since I have a racial mount, and do not have level 150 riding skill, and the mount was purchased pre patch I am eligible for the free 150 skill but must first obtain level 60 on my character, whom is level 55 currently, log out, and then will be granted 150 riding skill upon logging back in. If not to submit a ticket to have the skill granted. Is this correct or do I need to try a 5th time?

TY

This is being looked into, Methusala. I completely understand how frustrating this issue has been, and hopefully we can get this all addressed sooner rather than later here.

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I believe you are in error suggestion those should be in different forum. To me this is a fundamental customer service issue. Blizz screwed up in implementation of this change. No major anouncement of such drastic change, ill thought ramifications, poorly executed grandfathering. The patch notes I got did not even make mention of this change. This comes down to a screw up, and how you deal with it is all about customer service.

I

I understand you have legitimate concerns about the nature of this recent patch, Shambulls. You must understand, however, that you're linking this to a customer service issue based on the notion that these changes were inconvenient and ill-thought-out. The Game Master department, which includes those who moderate this forum, have no control over design changes; nor, are we able to discuss game mechanics in such a way. What we are doing here is making sure players are not forced to pay nearly double the price for a mount illegitimately based on an issue with the way in which this patch was applied.

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Just hoping you get to me soon :) Was emailed a day or two ago saying it would be looked at and was just checking up on the status. Thanks.

Hey Kinzo; you are good to go! I apologize for the delay in response.

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I submitted my ticket and got a reaffirming response but then a denial that was vague. Me and my friend who use my account purposefully grinded the gold and AV reputation before the patch because we were told if we had it in our inventory before, we'd get the skill. We had it and didn't receive the skill. I waited to do anything since there was a noted "Hotfix" that I thought would catch it but when I found this thread I decided to submit a ticket. They seemed frinedly but right after I received a denial e-mail that read:

Unfortunately, we will be unable to assist in this matter. Our records indicate that the mount in question was purchased after the 1.12.1 patch was applied. Please accept my apologies for this inconvenience, Wickid.

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anything on my matter yet?

I forwarded your issue on and it should be looked into by a Game Master shortly. *smiles*

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I no longer believe that I'll have my situation resolved in any satisfactory way, but I guess a small part of me would at least like to be heard. At the least, I'll try to keep the story short :/

I have no where else to turn to, and I see such great work being done for others, so maybe some of that will come my way.

Before news of the new mount changes, I decided that I missed playing support far too much to ignore it, and finally made the character I played back in closed Beta, a druid. I'd had a druid before, but not on Alliance, where I feel most at home.

When news of the patch came, I noticed that Hortus had reported that if you had an epic mount in your possession, you'd get the skill. Months ago, before I had left the game for awhile, I got the money to purchase a mount for my gnome rogue, Izmo. With the money saved up, I got my mount at level 54 or 55 and held onto it. Seeing this as the same thing as moving any other unbound item between characters, I sent it to my druid, happy in the fact that I would get some kind of use out of it.

After the patch hit, I noticed, like many others, that I didn't get the riding skill. After several failed attempts at GM contact, including a frustrating copy and paste conversation that noted I should submit a ticket if I'd like to speak with a GM (ah, the irony ...) I spoke with an admittedly kind GM.

Unfortunatly, he told me that because it was not a mount I myself could ever ride, I was inelidgibe, despite the post I saw earlier by Blizzard reps that said any mount was acceptable. I asked if anything could be done, and he told me no. I asked if the mount could at the LEAST be moved back to Izmo, but that also for some reason was unacceptable. In the end, all I wanted was to be able to come back to the game and make use of the resources I've acquired in what I believed to be a fair way.

I was turned down on getting my riding skill, moving the mount, or getting some kind of reimbursment of any kind regarding my mount. While I would be thrilled to know my druid's situation was handled the way I'd had hoped and I'd get the skill, or at least a refund in gold. I just don't want to see all that farming and work go to waste.

If anyone's read this story, thanks for your time, and while I don't know that my issue will ever be resolved, I wish luck to the rest of you that are trying to get what you rightfully earned.

I looked into this matter Raemus. In your case the issue is that the mount you sent your character is not a type of mount that can ever be used by that race. Each mount has on it a limited list of races that can use the item and for a Mechanostrider Night Elves are not on that list. I am sorry if an earlier discussion on reputation requirements confused you regarding this, however unfortunately even if a Night Elf had the reputation required they would still be unable to ride that particular mount.

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I peritioned in game on this character on Thursday, I had to log off after an hour or so (nice timing btw guys >.<) and got an email about it, I replyed ASAP, haven't heard anything at all, still no riding skill.

I'm in the same boat as others, I purchased early, now I'm boned.

This should now have been addressed for you Cardamom. Good luck! *smiles*

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I also purchased my level 40 mount early, however I did not recieve apprentice riding at the patch. I sent in a petition last night, but got an email saying basically "no can do." If this really can't be fixed, guess it's time to start farming again.

I am sorry for any confusion over this matter. This should now have been addressed Serah and there should be no need for further farming. *smiles*

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Posting on behalf of my guildmate Skylark, like me she got the mount prior to the patch and now have to buy the training as well. When I got this fixed for me the GM I spoke to said she didn't have to be online to have it fixed and she petitioned it and logged off.

This resulted in a mail that said she wouldn't get any help, could someone who knows this stuff please look into this for her!

I have been informed that it appears Skylark has also had their riding skill adjusted.

Hi Vanish,

I have forwarded your information on to be looked into and addressed. Good luck.

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My warlock has recently hit 40. I have completed my Felsteed quest but I have not received my Apprentice skill.

I've pettitioned a GM twice now and since I've been offline received email's. Once stating to "Check my Skills tab that is should be there" and another saying "You have to buy this skill if you hit 40 after the patch".

Lets hope 3rd time is a charm.

This should have been taken care of, Andane. Thanks for your patience in meantime. :)