#0 - Jan. 18, 2007, 9:07 p.m.
Added February 2nd - What do I do if it's been more than 10 days since I sent the letter and the pets still haven't been activated on my account?
Please contact our Account and Billing department: http://www.wow-europe.com/en/support/accountbilling.html
What do I need to do to redeem my Collector’s Edition pet?
http://www.wow-europe.com/en/burningcrusade/activatepet.htm
Why did you choose this solution to the issue?
This solution was chosen after careful and thorough consideration of a number of options. We wanted to ensure that the pet remains exclusive to those people who bought the Collector’s Edition and to treat everyone as equally as possible with a unified process.
Is there an alternative to this solution, such as through my retailer?
No, the only way to acquire the Netherwhelp pet is by following the steps detailed on the website. http://www.wow-europe.com/en/burningcrusade/activatepet.htm
Why was this solution chosen above going back to retail?
Initially, we thought we might be able to distribute codes to players through the retailers so we contacted them to discuss this possibility, which is why some discussions have appeared on the forums about this potential solution. Although many retailers were able to manage the logistics that this process would have involved, there were many that could not. In addition, we were concerned that, due to the complicated process, the codes could have been distributed to non Collector's Edition owners, thus breaking their exclusivity. The best solution that we found to ensure that Collector's Edition owners received the pet, was to require a European proof of purchase and a low value item that was exclusive to the the box.
My friends and I have purchased our boxes together with the same receipt, or simply just want to save costs (for e.g. a registered mail). Can we send the required information for each of us in one collective letter?
Yes, this will be possible, but please make absolutely sure the correct number of cards and bar codes or copies of proof of purchase are included. If there are too few, we might not be able to activate the pet on any of the accounts.
Where can I find the Collector Reference Card and bar code that I need to send by post?
Rest assured that you will not need to cut the Collector’s Edition box itself.
The Collector Reference Card can be found inside the pack of World of Warcraft exclusive trading cards. This particular card is a reference card only and is not a part of the game.
The bar code can be found on the content description sheet which is placed between the back of the Collector’s Edition box and the plastic wrapping.
Is there any alternative to sending you the Collector Reference Card?
While we understand that parting with this card is not preferable to all Collector’s Edition owners, it has been chosen because it is an advertising card and therefore not integral to the game. Unfortunately, there is no alternative to sending in this card.
Can I send the requested content in a registered letter?
Yes, we will collect and sign for the letters from those who wish this extra level of security. However we would advise that you send the items by regular post.
Will the items be returned to me?
No, unfortunately we are unable to return the items. Thus we have chosen items that are not an integral part of the Collector’s Edition.
I have lost the content description sheet. What can I do?
If you have lost the content description sheet, you can send a copy of your receipt or other proof of purchase instead.
Is the February 28th deadline a final one?
We strongly encourage everyone who wishes to claim their Collector’s Edition pet and the bonus pet to send the Collector Reference Card and bar code or a copy of proof of purchase as soon as possible. However, the February 28th deadline is not absolute.
How will I be able to activate my pet?
Upon receiving the requested items we will activate the pet on your account. No further action is required on your part.
How long will it take to get the pet once I have sent off the mail?
Once we have received your items we will activate your pet as soon as possible. The first pets will be activated by the end of this week.
Will I receive any compensation for having to follow this process?
We appreciate the inconvenience caused by having to follow this process. We are offering an additional exclusive pet (a white ‘Lurky’ baby murloc) and two days game time credit as a compensation for this.
Which characters will get the Netherwhelp and Lurky?
All characters on the account at the time of the upgrade, or created after that time, will receive both pets. Characters migrated (through PCT) to the account after the upgrade will not receive the pets.
Who/what is Lurky?
Lurky is a unique white murloc pet that only European players who bought the Collector Edition box will receive. There is no other way for European players to receive this pet.
Edit: Following questions added 19/1:
Will I get a notification that the mail arrived?
Once the pet is activated we will send an e-mail to the address registered to the account it is activated on.
What if I don't have a printer?
As explained on the web page, you can write down your account name and e-mail on a sheet of paper.