#0 - Oct. 26, 2007, 11:49 a.m.
Our Technical and Billing Support teams cannot be contacted by phone, and will be unable to respond to email and webform queries until the problem is resolved.
Our In-Game Support team is receiving assistance from other Blizzard offices but their responses to in-game tickets will be delayed. It would assist our international teams if players could submit their tickets in English.
We hope to have these issues resolved as soon as possible and apologise for any inconvenience caused. We will provide further updates as more information becomes available.
23:00 CEST: The technical issues resulting in a loss of customer support services have been resolved. Normal service should be restored over the next several hours. We thank you for your patience and understanding.