#2 - Dec. 9, 2009, 10:42 a.m.
2. Applying the Patch
When I am trying to patch the game it just closes down at 70%
Kaspersky is known to cause this error, it is also possible that this could also be caused by other security programs present on your system as well:
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=41491
If you have Kaspersky, right-click on the Kaspersky icon in the taskbar and disable the service. Open Launcher to start applying the patch again.
This can also be fixed by running the patch file manually:
(
Note: The name of the file you need may differ depending which patch you need to install manually.)
Running the patch manually in Windows XP:
- Right-click the World of Warcraft icon on your desktop, right-click it and left-click Properties
- Click Find Target in the new window.
- In the game folder that appears, navigate to
World of Warcraft\WoW-3.3.3.11723-to-3.3.5.12213-enGB-patch.exe
- Double-click this file to install the patch manually
Running the patch manually in Windows Vista or 7:
- Locate the computer Icon on your desktop, right-click it and left-click 'Open file location'.
- In the game folder that appears, navigate to
World of Warcraft\WoW-3.3.3.11723-to-3.3.5.12213-enGB-patch.exe
- Right-click on this file and left-click 'Run as administrator'
- Allow any prompt you may see from Vista.
You may also find the patch folder in the following location:
C:\Users\Public\Public Documents\Blizzard Entertainment\World of Warcraft
This update requires wow.exe v3.2.2.10505. You have an older version 0.2.0.xxxx (or similar).
This error occurs when the game is attempting to patch a Beta or PTR copy of the game client.
To resolve this, ensure that any Beta and/or PTR client folders are completely removed before applying the patch.
The file "wow.exe" cannot be found
This error occurs on Windows Vista (and 7) when the patching process cannot locate the World of Warcraft game executable or when it does not have permission to run.
To resolve it, first navigate to your World of Warcraft folder (to find this you can right click on the icon and click Open File Location).
In there, look for the file Wow with a W icon.
Right click on the Wow file and choose properties, then select the Compatibility tab and choose Run as Administrator
Then double click on it to launch the game.
Try to login and you should receive the message that a patch has been downloaded and you must restart. If you click that the patch should apply. If you get the message “Failed to Apply Patch” instead, then follow the steps below.
Failed to Apply Patch
This error usually appears when the patch is unable to launch in most cases due to security problems. Please make sure that you are logged into the computer as an administrator. In the majority of cases we have seen have been due to UAC feature in Windows Vista and 7.
Please refer to the following support page for more information:
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=21474
Waiting for files to close
This issue happens if one or more of your game files are open. Windows locks it so you can't overwrite it. You need to close them first before the patcher can continue. Load up the Task Manager by pressing the Control+Alt+Delete keys; make sure none of these are running in the Processes tab:
WoW.exe
Launcher.exe
BackgroundDownloader.exe
Repair.exe
WowError.exe
If any of those are running, try ending the task. The patch should continue afterward:
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=24233
The file "<SOMETHING>" could not be renamed to "<SOMETHING>". (ConflictManager::ResolveConflicts/3) or could not be deleted. (ConflictManager::UncreateObjects) or similar
In order to resolve this error please
restart the computer then run the patch manually:
Running the patch manually in Windows XP:
- Right-click the World of Warcraft icon on your desktop, right-click it and left-click Properties
- Click Find Target in the new window.
- In the game folder that appears, navigate to
World of Warcraft\WoW-3.3.3.11723-to-3.3.5.12213-enGB-patch.exe
- Double-click this file to install the patch manually
Running the patch manually in Windows Vista or 7:
- Locate the computer Icon on your desktop, right-click it and left-click 'Open file location'.
- In the game folder that appears, navigate to
World of Warcraft\WoW-3.3.3.11723-to-3.3.5.12213-enGB-patch.exe
- Right-click on this file and left-click 'Run as administrator'
- Allow any prompt you may see from Vista.
You may also find the patch folder in the following location:
C:\Users\Public\Public Documents\Blizzard Entertainment\World of Warcraft
If you continue to get the error message please ensure that you have disabled any security software such as the Spybot Search and Destroy TeaTimer module or Google Desktop.
Should you have any difficulty's removing the Google Desktop tool, please refer to the following weblink:
http://desktop.google.com/support/bin/answer.py?hl=en&answer=12354
You can also try the above steps in Safe mode, the following support article details how to boot into safemode:
http://eu.blizzard.com/support/article.xml?articleId=19393
Errors applying the patch
If you encounter one of the following errors during patching, this is usually due to some corrupt, or extra patch files in your World of Warcraft directory.
Check for any files called
patch-2.mpq or
patch-X.mpq where X could be a number or letter in the following directories in your World of Warcraft installation folder:
Data
Data\enGB\
Data\xxXX\ for any other language packs you may have installed.
Q u o t e:
The patch "base\component.wow-data.txt" could not be applied. (CRC mismatch: expected 0xd85455a6, actual 0x88318a52.) If this problem persists, you may be able to solve it by uninstalling and then reinstalling the game. If you are unable to correct this problem, please contact Blizzard Technical Spport. (BNUPdate::PTCApply)To check this installation for problems, click the "Repair" button. The Repair tool can automatically fix many update errors.
Q u o t e:
The patch "enGB-hdfiles\Data\enGB\Credits.html" could not be applied. (Invalid source file size: expected 28219, actual 27939.) ...
Q u o t e:
This application has encountered a critical error:
ERROR #131 (0x85100083) File Corrupt
Program: C:\Program Files\World of Warcraft\WoW.exe
File: character\troll\male\trollmale.m2
Q u o t e:
This application has encountered a critical error:
ERROR #121 (0x85100079) Version Mismatch
Program: C:\Program Files\World of Warcraft\WoW.exe
DBFilesClient\BattlemasterList.dbc has wrong number of columns (found 32, expected 33)
Q u o t e:
The patch "base\signaturefile" could not be applied. (Invalid source file size: expected 2089956, actual 2087681.)...
If you continue to see these errors during patching then it is most likely that your game client is seriously damaged, you may be able to resolve the problem by reverting the game back to an earlier version as explained in our FAQ article here:
http://eu.blizzard.com/support/article.xml?articleId=19671#revert
After doing this you will need to reapply some patches, but if you still receive the same error, it will be necessary to completely un-install and reinstall the game.
Q u o t e:
The file "C:\Program Files\World of Warcraft\Wow.exe.temp" could not be renamed to "C:\Program Files\World of Warcraft\Wow.exe". If this problem persists, you may be able to solve it by uninstalling and then reinstalling the game. If you are unable to correct this problem, please contact Blizzard Technical Support. (ConflictManager::ResolveConflicts/2)
The file "C:\Program Files\World of Warcraft\Wow.exe.temp" could not be deleted. (ConflictManager::UncreateObjects)
To check this installation for problems, click the "Repair" button. The Repair tool can automatically fix many update errors.
In the majority of cases we have seen, anti-virus software installed (NOD32, Security Suit) is blocking the patch from renaming and updating files it is using during the patching process. Try updating your virus definitions, temporarily disable your AV program, or manually install the patch in safe mode:
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=41496
Q u o t e:
The file "C:\ProgramData\Blizzard Entertainment.temp" could not be renamed to "C:\ProgramData\Blizzard Entertainment".
This is most often a permissions issue in that the original folder name was not available for the patch, in the majority of reported cases this seems to happen with Windows Vista and Windows 7
- Select the Windows Icon then, or the Windows Key + R on the keyboard
- Type
CMD, then press Enter
- In the command window type
MD "c:\ProgramData\Blizzard Entertainment" then press enter
Make sure to include the quotes
Should you encounter an Access Denied error, navigate to Start > All Programs > Accessories and Right-Click on Command Prompt and select Run as Administrator, then repeat the last step mentioned above to create the folder on your hard disk, if successful attempt to run the patch again.