Q u o t e:
This is why so many CMs get thrown under the bus. They report dutifully to the devs and the devs drop the ball everytime. So the CMs get blamed and flamed for it. Be very careful what info you pass on from the devs Neth. Kaydiem found that out the hard way when the devs told her "there is no cooldown bug".
It's only assumed the devs have "dropped the ball". They do follow the trends of thought as well as testing of the various class abilities, uses and more. However, keeping tabs on it all, does not mean they can act quickly or that they will do so in a way that people expect. We do have to be careful about making promises. We try to be accurate in what we say. Things do and will change and as someone that has been in Community Management for awhile now, I'm aware that sometimes posting new information is a calculated risk not only on my own part but on the part of the company. If it doesn't come to pass, people begin placing blame when perhaps there are other reasons that can or can not be stated to correspond. Being that we are in fact people and do care about our community, we don't tend to like to disappoint people who are passionate about the game we work on. :)
I've never felt thrown under the bus, but I do understand how people can have the perception of it. I enjoy both the community I take part in and the company I work for.
As to sharing exactly what we take to the developers, it's not something we generally do. Could that change at some point in time? Perhaps. For now though, we do have a method for our madness.
I do appreciate the continued discussion here and will make sure to revisit the conversations when I can.