#140 - Nov. 15, 2006, 8:56 p.m.
Q u o t e:
First off Tseric I have large deal of respect for you. of the CM's you do a good job of shooting straight to the issue. Your frank and direct statements are very much appreciated of some of the CM's of the past. In this example you have crossed a line.
I do know of a kid that would love to play wow. he happens to be a quadriplegic. his mind is fine. his body was robbed from him before he was born. emotional yeah. the truth? you will have to trust me. point is he can use a computer. he uses a mouse system that works of camera based system that translates head and eye movement into mouse motion. This third party program automates a large part of the user interface of windows. because of this he is forced to watch his brother play rather then being able to play himself. why waste the money if he is only going to get banned when you get around to his account.
The point. Blizzard has been assuemeing botting and or automation without taking the time to contact the account holders and actually find out what is going on. hey its your right. it really is. The real question is does blizzard want to be a company that cares about its coustomers? Or just another money grubbing Corp looking at the botto m dollar. your example would seem to say that blizzard does not care to actually find out before acting. Assume. you know what that makes you and me...
My point was not that disabled children have no desire or are not allowed to play WoW. My point was, that while many have made this claim in direct response to account closure, I have not seen a single case where this was actually the case.
I didn't assume anything. I am basing my opinion off of events that I have witnessed first-hand.
You are the one assuming we don't care about our customers. We have an appeals process. Have mistakes occurred? Sure. However, those mistakes are not 'swept under the table', as many would claim. They are investigated and rectified, should they be in error.
Your closing questions are rather broad and subjective. How exactly are we a money-grubbing company if we are closing accounts that are in violation of our ToS, along with our overall game philosophy of a cheat-free environment? Wouldn't we want to keep those subscriptions coming in if we were money-grubbing? The motivation for your claim doesn't hold up.