Warcraft 3: RoC + TFT not authenticating

#0 - April 1, 2009, 10:39 p.m.
Blizzard Post
I bought Warcraft 3: Reign of Chaos and The Frozen Throne from the Blizzard Store a few minutes ago.

At first when I was buying the games, I was in the North American version of the Blizzard store and after adding the items to cart, I clicked 'Checkout', instead of bringing me to the checkout page, it'd just keep bringing me to "https://us.battle.net/account/management/". I couldn't figure out how to get to Checkout, so I tried ordering an item on the European version of the site. When I clicked checkout after adding an item, it brought me to "https://eu.blizzard.com/store/co/checkout.xml" and seemed to be working fine. So, I went back to the North American version of the site, and added the items to the cart again. Instead of clicking checkout, I typed in "https://www.blizzard.com/store/co/checkout.xml" (North American version of the checkout page) into the address bar. Everything went smoothly, I paid with Mastercard, and registered the items to my battle.net account.

However, when I try to download the PC version of Reign of Chaos, it opens and before the download starts the following error message pops up:

"There was a problem authenticating your download. Please go to http://www.blizzard.com/account/ to start a new download."

The blizzard downloader closes as soon as I click OK.

I run on 64-bit Windows Vista, and I've tried downloading it from Internet Explorer, Firefox and Google Chrome.

Does anyone know what the problem is and how I can fix it?
#2 - April 2, 2009, 12:49 a.m.
Blizzard Post
As mentioned, we do have a separate forum for legacy title (battle.net games) support, which you can find here:
http://forums.battle.net/board.html?forumId=12014&sid=3000

Here are a few things you can try for now.

- Selective Startup
http://us.blizzard.com/support/article/21052

- Safe Mode (with networking)
http://us.blizzard.com/support/article/safemode

- Run As Administrator (Windows Vista)
1. Right click on the Blizzard Downloader file.
2. Select "Run as Administrator"

- New User Account
Windows XP:
(http://www.microsoft.com/windowsxp/using/setup/winxp/accounts.mspx)

Windows Vista - Please follow the instructions for setting up a new user account on a workgroup, not a domain:
(http://windowshelp.microsoft.com/Windows/en-US/Help/68a1c4fd-b3f6-4cb9-93a1-8a6023836e531033.mspx)