Communication

#1 - May 16, 2016, 6:53 p.m.

Beta testing is a two-way street. There needs to be communication from both sides on problems and (possible) solutions. I don't want to spend 3 hours trying to nail down the cause of phasing issues that only happen on 2 out of 3 characters if they already have an idea of what's happening and are implementing fixes.

If that level of communication does not exist, this is not a beta. It's a buggy marketing demo.

Yad Sivart

Game Producer

#3 - May 16, 2016, 11:38 p.m.

Hi Rainsinger,

We've had team members looking at the underlying causes of the phasing issues over the weekend and today. The good news is that as we've been digging in to find the root of the problem we've fixed dozens of issues in the system. While we're not confident that we've fixed the root cause once and for all yet we've seen this issue improving throughout the day on the Beta realms from some of the changes we've been making.

We are still on this and it is a very high priority for us and this experience with the launch of Beta has been extremely valuable to us not only for exposing this issue but also the myriad of other load driven problems that have been uncovered thanks to the high volume of players.

We hope to have this resolved soon so people can get back to testing out the content itself rather than being gated by disconnects and phase issues. We've been actively applying fixes for both to the server and clients throughout the day.