#1 - Nov. 13, 2014, 11:02 p.m.
We've scheduled extended maintenance tomorrow for the Americas/Oceanic at 3:00 a.m. PST, and Europe at 5:00 a.m. CET. Further details on our service progress thus far, as well as what this maintenance will entail, is forthcoming.
[Update] 11:50 a.m. PST
Realms are once again available, however we do expect that during the initial rush to log in there will be a period of delays and potential errors. We expect these to resolve within 30 minutes or so as players successfully log in, and strain on the authentication and login servers subsides.
[Update] 9:00 p.m. PST
We’ll be performing maintenance on all NA realms beginning at 5 a.m. PST in order to address issues with realm stability. We anticipate this process will last approximately 4 hours and appreciate your patience during this time.
[Update] 8:00 p.m. PST
Our top priority continues to be service issues impacting performance and long wait times on North American realms. We recently pushed a server change that caused disconnects, and as a result login services are heavily impacted as players attempt to (re)log in to the game. If you experience issues logging in, please be patient and wait a few minutes before trying again. We’re continuing to work to address other stability and latency issues as well as make additional improvements in game performance.
[Update] 6:01 p.m. PST
We’re continuing to work toward greater realm stability and address the service issues impacting latency. Our current biggest hurdle is the concentration of players in specific areas and zones, and an unexpected effect of that concentration on the realm stability. We’re continuing to maintain a lowered realm population cap to help with the stability, which is resulting in increased queue times. We’re seeing some increase in individual zones drop which are causing localized player disconnections as we get into primetime in the Americas, and if someone is disconnected they will quite likely run into a queue to log back in. Work is progressing on improving realm stability through fixes targeting individual in-game issues, as well as on the backend game and network services.
3:02 p.m. PST
We’re excited to finally launch Warlords of Draenor and explore this new world with you, but we know that the experience has been less than ideal as we approach our first full day of launch.
Europe was our first region to launch, and we encountered a few issues due to the sheer number of players attempting to enter Draenor from a single location. We worked to add multiple new ways to access Draenor, and this helped ease some of the initial rush into the new expansion as players were able to access it from their capital cities, as well as from the shrines in Pandaria.
While that solution helped a ton for our North American launch, we ran into a few other issues, including a distributed denial of service attack, that resulted in increased latency.
To help correct for this and other issues, we’ve temporarily lowered maximum realm populations. This means there will be high queue times experienced on high-population realms.
Here are some of the other important issues we’re currently working to address:
- Instance servers timing out, which may impact dungeon access
- Continent server issues, which are resulting in Player Not Found and disconnection issues
- Garrison server issues, which are resulting in phasing and performance issues
We’ll post updates here as we make progress against these issues. Thank you for your zeal to face down the tyranny of the Iron Horde—and for your continued patience as we work to improve the current experience.
