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Regional FlagLost AuthenticatorSource
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Healiani
Target Source
#0 - 2010/06/02 07:14:48 PM
I need my authenticator disabled because I lost it and I can't buy a new one because it asks me to enter my authenticator code. So if I can get it disabled for the time being, that would be great.

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Blue Poster
Target Source
#1 - 2010/06/02 07:52:49 PM
Q u o t e:
I need my authenticator disabled because I lost it and I can't buy a new one because it asks me to enter my authenticator code. So if I can get it disabled for the time being, that would be great.


We are unable to process this kind of Authenticator removal via the forums. In a case like this, it will be necessary to contact our Account Services staff directly. You can do so via telephone or email at [email protected] If you use email, it may be best to have a Terms of Use form prepared in advance:

Battle.net Terms of Use Form
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361

Here's our Account Services contact information for your convenience:

    Billing & Account Services

    Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
    Live Representatives Available 8am to 8pm PST
    E-mail Support - [email protected]

    If you are located in Australia you should use 1-800-041-378 if you cannot get through with the number above.
    If you are located in Singapore you should use 800-2549-9273 if you cannot get through with the number above.
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