#5 - July 22, 2010, 2:49 a.m.
Q u o t e:
that told me.. nothing. i hate automated responses there so useless
I disagree, I think automated responses can be very useful as they usually contain the best advice for commonly experienced issues. I'll have to assume you are talking about another point of contact since the response I provided wasn't automated.
I'm sorry you hate automated responses though, personally I'm not fond of derisive comments towards those who are attempting to help.
The information provided in my previous response would indicate that though there may be nothing wrong with your method of payment it could still be rejected. This can be caused by the bank the card is through or our own protocols who may deem the transaction invalid.
My response advised that you make sure you account information is up to date before trying again and if that doesn't work give Billing a call.
Though I understand that you may not want to wait on hold to get this issue addressed, we would rather be able to get to each and every issue without our customers needing to wait, but such is the situation.