#1 - 2014/03/12 04:32:00 PM
14/02/2014 12:06Posted by TakralusForum bans: have you re-read the Code of Conduct ([url="http://eu.battle.net/en/community/conduct"]http://eu.battle.net/en/community/conduct[/url]) and the ban explanation, and are still convinced you did not break the rules (that badly)? Feel free to contact us about it [url="https://eu.battle.net/support/en/help/topic/battlenet/666"]here[/url], but keep in mind that it’s no guarantee the ban will be overturned.
So apparently the way we appeal forum moderation has changed (and been curtailed).
The link in the Sticky, quoted above, brings you here;
The only option is 'My forum access is permanently suspended and I want to appeal.'
Apparently if you have concerns regarding a temporary forum suspension, Blizzard isn't interested. Something else I noticed and find troubling is that the other options listed in the sticky are about running a fansite and providing general feedback to the community team. How do we appeal moderation other than permanent bans?
If there's really no way of appealing temporary forum suspensions, edited / deleted posts and threads being locked or deleted, then that's pretty dire. The forum is not operated by the government - notions such as 'the right to free speech' don't apply here.
However, what should apply is professional conduct. Customers should have a way of contacting the company and having their concerns addressed if they believe that an employee has either made an mistake or behaved inappropriately.
Here's a link to the equivalent Sticky on the US forum;
Posted by Lylirra:To contest forum penalties or submit "sticky" requests, please email [email protected].
I apologize for and retract every post in which I have defended Blizzard against the notion that European customers aren't treated the same as our friends in America.
Clearly I was mistaken.