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Regional Flagso who do I have to sleep with (Show MVP Posts)Source
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Poppen
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#1 - 2013/09/09 06:54:00 PM
to get help from tech support? been having a problem for a while and despite other people posting in my thread having the same problem I have yet to get help from a GM, other people are getting help, why not me?

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Community Manager
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#6 - 2013/09/09 07:04:00 PM
No comment on that, but to be fair you did receive a response on a possible solution 4 days ago and only just replied a few hours ago letting them know the issue persists. The forums aren't a direct ticketing system though, and so if you need 1on1 support it's sometimes better to troubleshoot the issue through a ticket.

In any case, if it's an ongoing problem and you need direct support you should open a ticket by clicking on Get Help: http://battle.net/support