#1 - 2013/09/05 07:34:00 PM
I am not one who typically complains about much, especially on the forums, but.....When you submit a ticket and the average wait time to get a response is 1 day or more, I think that's a bit ridiculous. Blizzard is a multi-billion dollar company, and more representatives should be available to handle said tickets. The main issue is when you are reporting a player (friend) whose account has been compromised. What good does it do you when you report said problem and Blizzard can't reply for you for 1 day 19 hours? The account being compromised was then, not 2 days later. Tickets that have keywords in them, such as help, hacked, hacking, cheating etc.. should be escalated and handled promptly. Maybe I am the only one who feels this way about this topic, i'm not really sure. Feedback will be appreciated, and your thoughts on the matter, thanks!