#1 - 2013/04/30 09:44:00 PMand not a damn Blizzard employee has left a finger to help me out !
I purchased every single Blizzard store pet when they were released, they are all fine and not grayed out.
However, I purchased Cinder Kitten and Soul of the Aspects and they've been grayed out for quite some time. I've battled with them numerous times, and one day they became unavailable for use. I opened so many tickets on this, it's not even funny.
One GM, however, was helpful and actually restored my pets 3 months ago and some Blizzard mounts were doing the same thing. The rest aren't even lifting a finger to help and I am so angry by this. It's one thing to do this 1-2 times, but 5-6+ times of sending the generic 'we don't give a crap about your issues, but we'll submit a bug report that will never get seen by Blizzard !!" reply after waiting for several days for a response.
Then I talked to some clueless tech support person on the phone. I waited 30 minutes to talk to someone, and he tells me to open an in-game ticket.
What good is your customer support team if you're not looking into the issues or taking your good old sweet time doing it ? I understand some bugs take some time, but this has been a few months, and apparently I'm not the only one experiencing this.
I tried to make a level 1 to refresh them, no luck. I uninstalled all of my addons, no luck. I deleted WTF, Interface and Cache... you guessed it: no luck there either.
This is so frustrating. It takes a lot to anger me, especially with video games, but this has been going on for a long time and I am fed up with the lackluster service I've been receiving.