x/realm fail

#1 - Feb. 20, 2013, 11:51 a.m.
Blizzard Post
So I tried to do a faction change and a realm change.
And when I entered my card details etc it said error so i call my bank and they say they had some issues and to try after 1 hour then i tried agen and it said error then i call blizz and they say that the bank is denying the payment.
I call my bank agen and they say that they accepted the payment to go trough. so i call blizz agen and they say no its the banks fault bla bla bla
then i call the bank agen and it says no its their fault
then a guy from blizz contacts me and tell me that 1 payment actually had passed trough. and that it was their mistake and im getting a refund but i have to wait for 5 working days
so i call bliz and the guy i tlk to tells me i have to wait for 2-4 weeks .
wtf.. 1st of all its their fault. they shudnt have given me a refund just let it go trough. and now i have to wait 2-4 weeks for my money to get bk ?
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Customer Service
#7 - Feb. 20, 2013, 4:17 p.m.
Blizzard Post
Hey Druidøz,
At a very very wide range I'd say allow up to 10 working days for a refund, not 4 weeks. Hopefully it will be a lot sooner though.