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Regional FlagBlizzard listens to Customer Feedback?Source
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Lancel
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#1 - 2012/11/13 08:57:00 PM
How about this: If there's any chance you'll need extended downtime for maintenance, announce it ahead of time.
I'd much rather you tell me servers will be down until 3, and bring them up early if able, than to tell me they'll be up at 11 and then have to extend it.

Its a trust issue.
Us being able to trust your announcements, and us being able to trust you to know your job well enough to anticipate that a given hotfix will take up to 25% longer than a normal maintenance period. Because, believe it or not, some folks have a lot to do in a day, and scheduling around your maintenance is a necessary (and admittedly nerdy) evil.

Thanks,
Lancel

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Community Manager
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#3 - 2012/11/13 09:12:00 PM
Please help us consolidate discussion regarding this by posting in our sticky thread:
http://us.battle.net/wow/en/forum/topic/7004017485

UPDATE: Maintenance has been extended until 3:00pm PST. Thanks again for your continued patience.
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It has become necessary to extend today’s regularly scheduled maintenance by approximately two hours. We currently anticipate that realms will become available at 1:00 p.m. PST, though we will revise that estimate if the situation changes.

Thank you for your patience in the meantime.