#1 - 2012/11/06 10:02:00 PMSince the last one capped ...
No. They're fine.
This community deserves this. They're a petulant lot that spends all their time dog piling on any blue or green that posts.
The blues/greens are wearing thin, and who can blame them?
A small percent of the actual players ever come here to the forums, so chasing off a few basement dwelling missing links won't damage the bottomline much.
While I agree that the members of this community are generally pretty terrible people, I consider most CM blue posters (not GC, he is a developer, who just so happens to take some time to communicate with us [and this includes the other developers and class designers and whatnot]) and the MVP green posters to have a "customer service/relations" type of role here on the forums.
That said, here is what my view of such a role is:
a) They chose to either be employed as a blue-poster, or take on the mantle (i.e., cloaked in authority - or agency) of responsibility that comes with being a green poster.
b) They knew coming in that the forums are a "wretched hive of scum and villainy", showcasing the worst of what this gaming community has to offer. They knew it is where people come to vent their frustrations, make suggestions, seek answers, pick fights (troll), and generally just be ignorant.
c) The customer service role is one where you are employed to have a thick skin, take a certain measure of abuse from the customer, and do so with a crap-eating grin. If the abuse of a certain individual is too much, they should be reported/banned/whatever. At no point should the customer service member talk down to the customer. Their job is to grin and bear it, regardless of how wrong the customer is. They tell them what they want to hear (and let's not pretend that Blizzard doesn't do this to us) so that they go away.
Most of the blues and all of the greens need to be reminded of this.
Someone also commented about how they think it's gotten worse. Well, that's what happens when there are no reprisals for the people who are rude to their paying customers. They get more and more bold, until they get completely out of line, and then you have the potential of a major incident.
In closing, I'd say that I don't want to discourage wit and sarcasm from the coloured-posters entirely. It just needs to be used in a way that is not being derogatory towards the customer-base.