Well considering your oldest ticket only took a day or so, then I'd say we're well under a week. The best thing to do is what you've already done - reopened the ticket and clarified. I apologize for the inconvenience, but brevity is always best for quick and clear responses.
And as to why the GM referred to planted seeds not blooming - probably just human error. I apologize for that, as that does indeed seem a bit off. But hey - further proof that real people are responding!