#1 - Aug. 27, 2012, 8:18 p.m.
He immediately gets a notice saying his account has been locked due to security violations. He doesn't care (again, he is taking time off) but then pandas rolls around a few months later and he wants to take another crack at playing. So he enters a ticket.
Blizzard writes him an email saying "As this issue has been reviewed by multiple representatives, it is now considered closed. If you have questions regarding a different account or issue, please feel free to contact us again. However, further inquiries regarding this issue will no longer receive a reply." and his toon is gone forever.
Anyway, he is so pissed, he'll never play again. Now I cannot play with my brother, which really bums me out. He and I are very much a one-toon type of person, and we put our efforts and energies just into one toon. So losing that ... he will never create another one.
Blizz - if you dont want people to email large amounts of gold... then dont let them. It is easy to program. If emailing gold is against your EULA, then it is a simple thing to enforce through the program.
Unbelievable.