I am upset.. for my friend!

Alright, so.. apparently there's this thingy I was too dumb to notice that is some kind of.. uhm.. thing, where you automatically have your nonpersonal specifications submitted while logging onto your account. It's not constant, either, and only happens for a week at a time in random intervals.

Sadly, for my friend, their internet connection isn't fast enough to submit it in the apparently short duration it gives them, so.. they can't log in. What the heck!

They cannot get a faster internet connection because the location they live in does not offer it yet, and they are not upset enough to move over a week of lost game-play, but.. it does add up, and eventually, they're just paying for a game they can't play.

Is there nothing that can be done about this?

They is used as an ambiguous term for my friend, here. So.. it's only one person.