- 2012/04/03 09:06:00 AM
I’m sorry to say that I fear you may have potentially mistaken the meaning behind the advice you were given, as we’re actually effectively the same department as the representatives you may have spoken to via web ticket or phone.
This means that, unfortunately, it’s not possible for us to remove any PTR accounts from your Battle.net account.
Incidentally, however, it sounds like you may be experiencing a similar issue (at least in terms of multiple Cataclysm PTRs) as a number of other players, and that particular case has been forwarded to our technical teams in the US for further investigation. You’re very welcome to keep an eye on the main thread for any updates as we receive them. :)Genuine MoP Beta invite, but no "MoP" on battle.net acchttp://eu.battle.net/wow/en/forum/topic/3553415461
Please bear in mind, however, that most of the players in that thread have already been sent, by us, legitimate Beta invitation mails, so there’s still a possibility that your own set of circumstances may be a little different.
Edit: I’ve just had it brought to my attention that you seem to have also been in touch with our Community team about the situation, and that they’ve already passed your details along for investigation.
I obviously won’t now do the same, in order to avoid any potential confusion or conflicting work being done, but I can at least confirm that the information concerning your account has been sent over to the US. :)