Not sure why the Blues dismiss concerns like they do now, it was not always so. Neth is better than most but some are downright arrogant.
Forgive paying customers for trying to figure out if the game is worth paying monthly for while we wait for this 'mysterious' expansion. We pay you to continually give us things to do. Heaven forbid we start questioning if we will actually get anything for it in the coming months.
We are most definitely not dismissing concerns. We have regular meetings and do reports each week specifically to point out the current concerns and issues the community is discussing. Perhaps it may seem dismissive if we aren't agreeing with an idea or sentiment, but that doesn't mean that we aren't still discussing it in some way.
You have no need to ask for forgiveness for wanting to know more. We fully intend to deliver more and we did cover a lot of it during BlizzCon as well. We'll be refreshing that information however and moving you all forward with us by letting you know how things have advanced/changed and developed since then though.
We love your questions. We just may not be able to answer them all when or how you want. We may on occasion be a bit more silent about things than you (or we) might like, but as I've said in the past, there is a method to the madness.
What we always want to make sure of though, is that if people are asking questions or sharing feedback, that it be done constructively. We don't mind negative or viewpoints that aren't shiny and happy as long as they are done in a way that is constructive and doesn't become defamatory toward other posters or Blizzard employees. This is a place for discussions and it's important that when we come here to discuss, we do so with some thought and care for the people sitting behind the keyboards on both ends of the spectrum.
In short, we care. We care a lot. We may not always show it perfectly, but we love the community we have and we love the work we do.
Neth, I don't suppose you have any comment on how beta invites will be working for Annual Subs?
I can't comment on this yet, but we will be putting together information on how everyone will be getting into the beta including those that signed up for the World of Warcraft Annual Pass. We know it's something people are concerned about and we want to make sure that we're as clear as possible on the process.