This seems to have gotten quite a bit off topic, so let's return to the original post and keep it simple, shall we?

When a player feels they have been erroneously actioned, there is but one way to contest such penalties. To dispute an action on your account, you'll need to log into the Support Site here:

https://us.battle.net/support/

When submitting your request, be sure to select the following options:

-I can't play at all because...
-I got banned or suspended and I wish to appeal