Real blizzard mail or fake?

#1 - June 10, 2011, 11:44 a.m.

Subject: Battle.net Account Locked - Action Required

Due to suspicious activity, the Battle.net account blablabla@hotmail.com has been locked. To restore access to this account, please follow these steps:

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

Step 2: Secure Your E-mail Account

After you have secured your computer, please create a new password for your e-mail account since it may also be compromised. Be sure to check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit this Support page.

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

https://www.battle.net/account/support/password-reset.html

*Note that your former password no longer grants access to Battle.net account management, World of Warcraft, or any other login-protected Battle.net account service.

If you still have questions or concerns after following the steps above, feel free to contact Customer Support at http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=22330.

Sincerely,
The Battle.net Account Team
Online Privacy Policy

#13 - June 10, 2011, 2:53 p.m.

This email looks legitimate and may have been triggered automatically if someone suspicious tried to log into your girlfriend's account. As Shammoz suggested, the simplest test is to try and log into the account (both the game and on Battle.net).

From what you said it sounds as though she had trouble logging into the website, so that would suggest the email's claim is real and the instructions should be followed.

However, if she'd prefer to speak to someone about this and get some help, I recommend she contact our account and payment support team. They can be reached over the phone (http://eu.blizzard.com/support/article/23210) or by opening a support site ticket (https://eu.battle.net/support/en/ticket/submit).