#1 - Aug. 8, 2011, 7:33 p.m.
And let's also reveal a common fact in this industry: it only takes about 500k subscribers to pay for all costs then be marginally profitable. That means that every customer thereafter is pure profit.
The highest number i remember being released for subs was 11 million. Over the last 2 quarters Blizzard has announced drops in subs of 600k and 300k. So that means they've announced a drop of 900k subs from 11 million. Let's be overly conservative and say that they are at around 6 million paying subs right now (again I would venture to say they are closer to 8 million.)
So, that means: 6million - 500k = 5.5 million. Let's go ahead and be even more conservative and say they are only making profit from 3 million subs. So, 3 million X 15 U.S. dollars is 45 million dollars a month of PURE PROFIT.
So, again, how is it that they can't reasonably get more CS reps? Oh ya, because they don't WANT to.