What happens when a person gets hacked in D3?

#1 - Aug. 1, 2011, 2:53 p.m.

Maybe I'm not reading this (absurd) news post correctly but anyway... What happens when a player gets their account hacked and the hacker uses the players credit card to purchase items off the AH?

Will Blizzard step up and fix the problem or is the player SoL?

Bashiok

Community Manager

#10 - Aug. 1, 2011, 7:17 p.m.

We're not ready to discuss specific account support policies, but in short no small part of the auction house fees goes directly toward supporting the sales that happen. That means guaranteeing that items get from sellers to buyers, the funds transfer, but ultimately helping support and correct any issues that can crop up around it, including account compromise.

But to be clear there's no direct credit card purchases happening. You charge up your Battle.net balance to buy items from other players in the auction house (or build it up from selling items), but someone wouldn't be able to spend beyond what balance you have, and again we're fully supporting such situations.

We do hope people will take the appropriate precautions to protect their accounts, of course.